The support user is activated.
IMPORTANT!
The support user exclusively enables Fronius Technical Support to configure set-
tings on the inverter via a secure connection. Access is deactivated by clicking
the "End support user access" button.
Creating support info (for Fronius Support team)
1
Click the "Create support info" button.
2
The sdp.cry file is downloaded automatically. For manual download, click the
"Download support info" button.
The sdp.cry file is saved in the downloads.
Activating remote maintenance
1
Click the "Activate remote maintenance" button.
Remote maintenance access for the Fronius Support team is activated.
IMPORTANT!
The remote maintenance access exclusively enables Fronius Technical Support
to access the inverter via a secure connection. In this case, diagnostics data is
transmitted which is used for troubleshooting. The remote maintenance access
can be activated only upon request by the Fronius Support team.
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