Error Code
399
Problem Solving
14
036-780
036-781
036-782
036-783
036-784
036-785
O [Cause] An error occurred during fax transmission.
[Remedy] Check the settings and the phone number, and send the
fax again. If the error persists, contact our Customer
Support Center.
036-786
036-787
O [Cause] Unable to communicate due to an incorrect password.
[Remedy] Enter the correct password, and try again. If the problem
persists, contact our Customer Support Center.
036-788
036-789
O [Cause] The machine sent a polling request, but the destination
machine does not have target documents.
[Remedy] Call the destination to check the condition, and try again.
036-790
036-791
O [Cause] Unable to communicate due to incorrect operation.
[Remedy] Refer to this Administrator Guide to operate the machine
correctly.
036-792
036-793
O [Cause] An error occurred during fax transmission.
[Remedy] Check the settings and the phone number, and send the
fax again. If the error persists, contact our Customer
Support Center.
036-795
O [Cause] The destination machine does not have the remote copy
feature (for printing the multiple sets of a received
document).
[Remedy] Check if the destination machine has the remote copy
feature.
036-796
O [Cause] The document was faxed with normal transmission,
because the destination machine does not have the
remote copy feature (for printing the multiple sets of a
received document).
[Remedy] No operation is necessary.
036-797
036-798
036-799
O [Cause] An error occurred during fax transmission.
[Remedy] Check the settings and the phone number, and send the
fax again. If the error persists, contact our Customer
Support Center.
047-211
O [Cause] Offset output tray error
[Remedy] Power-cycle the machine. If the problem persists, contact
our Customer Support Center.
047-214
O [Cause] Duplex unit error
[Remedy] Power-cycle the machine. If the problem persists, contact
our Customer Support Center.
047-216
O [Cause] Finisher error
[Remedy] Power-cycle the machine. If the problem persists, contact
our Customer Support Center.
062-210
O O [Cause] Document feeder malfunction
[Remedy] Contact our Customer Support Center.
062-211
O O [Cause] An error occurred in the document feeder.
[Remedy] Contact our Customer Support Center.
Error Code
Category
Cause and Remedy
CPFSMO
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.
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