Table of Contents
7
Relationships Between the Authentication and Accounting Modes .................... 277
Services Controlled by Authentication..................................................................... 278
Overview ............................................................................................................. 278
Services Controlled by Authentication and Account Administration ................... 278
Authentication for Job Flow Sheets and Mailboxes................................................. 281
Overview ............................................................................................................. 281
When the Authentication Feature is not Enabled................................................ 283
When the Authentication Feature is Enabled...................................................... 286
Jobs Manageable by Account Administration.......................................................... 289
Configuration for Authentication .............................................................................. 292
Installation Overview........................................................................................... 292
Step 1 Enabling Authentication........................................................................... 292
Step 2 Changing the Default Authorization Group Settings................................ 294
Step 3 Creating an Authorization Group ............................................................. 295
Configuration for Account Administration ................................................................ 296
Step 1 Selecting an Accounting Type ................................................................. 296
Step 2 Registering User Information................................................................... 296
14 Problem Solving .................................................................................................... 299
Troubleshooting....................................................................................................... 300
Machine Trouble...................................................................................................... 301
Image Quality Trouble ............................................................................................. 305
Trouble during Copying ........................................................................................... 310
Unable to Copy ................................................................................................... 310
The Copy Result is Not What was Expected ...................................................... 311
Trouble during Printing ............................................................................................ 313
Unable to Print .................................................................................................... 313
The Print Result is Not What was Expected ....................................................... 314
Trouble during Faxing.............................................................................................. 315
Sending Problems............................................................................................... 315
Receiving Problems ............................................................................................ 316
Trouble during Scanning ......................................................................................... 319
Unable to Scan with the Machine ....................................................................... 319
Unable to Import Scanned Documents to the Computer .................................... 320
Unable to Send a Scanned Document over the Network (FTP/SMB) ................ 320
Unable to Send E-mail ........................................................................................ 322
The Image is not What was Expected ................................................................ 322
Network-related Problems ....................................................................................... 324
When using SMB ................................................................................................ 324
When using NetWare.......................................................................................... 325
When using TCP/IP ............................................................................................ 329
When using EtherTalk......................................................................................... 331
CentreWare Internet Services Problems ............................................................ 331
E-Mail Features Problems .................................................................................. 332
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