Troubleshooting
33
ENGLISH
9.2 TROUBLESHOOTING
If a problem occurs during the printing process, follow the remedies outlined below. If the printer fails to
function properly even after corrective action has been taken, contact the dealer from whom you purchased
your Poster Printer 3000.
9.2.1 Problem description and remedies
No
1
2
3
4
5
6
Remedy
Check that the power cord has been plugged
in properly.
Clean the platen glass in the scanner unit.
If vertical lines appear on the poster at the
thermal head intervals, perform the “Vertical
line adjustment” in function mode.
Clean the thermal heads.
(It is recommended that you clean the thermal
heads when using Thermal Transfer Paper and
HDP Paper after using Direct Thermal Paper. )
If horizontal lines appear on the poster
at roughly 20 mm intervals, perform the
“Horizontal line adjustment” in function mode.
Check to see if the surface of the platen
rubber is clean.
Clean the surface of the platen rubber
if needed.
The printer cover is not closed properly.
Open the cover and reclose it firmly
holding both ends.
Check to ensure that the scanner cover and
printer cover are closed properly.
Check to ensure that the paper roll has been
installed properly.
Clean the document feed rollers and/or paper
feed rollers if necessary.
Check to ensure that the paper roll has been
installed properly.
Check to ensure that the original has been
placed face down in the document bay.
Set the contrast level to darker position.
If the images or text on the original are too
light, change to a better copy of the original
where possible.
Check that the type of paper indicated on
the message display matches the type actually
being used.
Paper rolls may expand or shrink with changes
in humidity levels. Loosen the adjustment
knob and move the left paper bracket until
the paper can be installed properly, or install
a new paper roll.
Ref.
p 4
p 36
p 25
p 35
p 25
p 35
p 15
p 15/18
p 15
p 35/36
p 15
p 18
p 14
p 13
p 16
Description
The printer does not work even
though the power switch has been
turned on.
Spots or lines appear on
the printed poster.
1) If vertical lines appear
on the poster.
2) If horizontal lines appear
on the poster.
3) If spots appear periodically
on the poster.
4) If the left side of the printed
image does not appear.
The printed image is not
aligned properly.
The printed image does not
appear (blank output).
Printed images or text are
excessively thin or light.
The paper roll loaded is too tight
or too loose in the brackets.
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