Fujitsu ScanSnap iX500

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Troubleshooting When You Cannot Connect to the

ScanSnap (iX1600 / iX1500)

This section explains how to troubleshoot when you cannot connect to the ScanSnap.

l "Checking Whether Another Computer Is Connected to the ScanSnap (iX1600 / iX1500)" (page

176)

l "Checking Whether a Setting for the ScanSnap Has Been Changed or Not (iX1600 / iX1500)"

(page 177)

Troubleshooting When You Cannot Connect to the ScanSnap (iX1600 / iX1500)

175

Main Page

Table of Contents2
About this Manual7
Safety Information8
Manuals9
Trademarks12
Manufacturer13
Symbols Used in this Manual14
Arrow Symbols in this Manual15
Screen Examples in this Manual16
Abbreviations Used in this Manual17
Setting up the Scansnap19
System Requirements20
Setting up Ix1600 / Ix1500 / Ix140022
Package List for Ix1600 / Ix1500 / Ix140027
Setting up Ix50028
Setting up Ix10031
Package List for Ix10035
Setting up SV60036
Package List for SV60040
Setting up S1300I41
Package List for S1300I44
Setting up S1100I45
Package List for S1100I48
Scansnap Overview51
What You Can Do with the Scansnap52
What You Can Do with Ix1600 / Ix1500 / Ix140053
What You Can Do with Ix50056
What You Can Do with Ix10058
What You Can Do with SV60061
What You Can Do with S1300I64
What You Can Do with S1100I65
Parts and Functions68
Parts and Functions of Ix1600 / Ix1500 / Ix140069
Parts and Functions of Ix50071
Parts and Functions of Ix10073
Parts and Functions of SV60076
Parts and Functions of S1300I79
Parts and Functions of S1100I81
Charging the Battery (Ix100)83
Overview of the Software Related to the Scansnap85
Scansnap Manager Icon86
Right-Click Menu87
Scansnap Setup Window89
Turning the Scansnap on or off91
Turning the Scansnap on92
Turning the Scansnap off96
Startup Mode (Ix1600 / Ix1500)98
Sleep Mode99
Automatic Power off (Ix1600 / Ix1500 / Ix1400 / Ix500 / Ix100 / SV600 / S1300I)100
Checking the Remaining Battery Power (Ix100)102
Screens and Operations on the Touch Panel (Ix1600 / Ix1500)103
Screens on the Touch Panel (Ix1600 / Ix1500)104
Entering Characters on the Touch Panel (Ix1600 / Ix1500)109
Checking the Notification Displayed on the Touch Panel (Ix1600 / Ix1500)110
Attaching the Receipt Guide (Ix1600 / Ix1500 / Ix1400)111
Connecting the Scansnap Via Wireless LAN (Ix1600 / Ix1500)115
Preparations for Connecting the Scansnap Via Wireless LAN (Ix1600 / Ix1500)116
Connecting the Scansnap to a Wireless LAN (Ix1600 / Ix1500)117
Connecting the Scansnap to a Wireless Access Point by Using the Scansnap Wireless Setup Tool (Ix1600 / Ix1500)118
Connecting the Scansnap to a Wireless Access Point from the Touch Panel (Ix1600 / Ix1500)119
Connecting the Scansnap to a Computer or Mobile Device Via Wireless LAN (Ix1600 / Ix1500)122
Connecting the Scansnap to a Computer in Access Point Connect Mode (Ix1600 / Ix1500)123
Connecting the Scansnap to a Mobile Device in Access Point Connect Mode (Ix1600 / Ix1500)125
Connecting the Scansnap to a Computer Directly in Direct Connect Mode (Ix1600 / Ix1500)126
Connecting the Scansnap to a Mobile Device in Direct Connect Mode (Ix1600 / Ix1500)128
Connecting the Scansnap Via Wireless LAN (Ix500/Ix100)129
Preparations for Connecting the Scansnap Via Wireless LAN (Ix500 / Ix100)130
Connecting the Scansnap to a Wireless LAN (Ix500 / Ix100)131
Connecting the Scansnap to a Computer or Mobile Device Via Wireless LAN (Ix500)132
Connecting the Scansnap and a Computer (Ix500)133
Connecting the Scansnap and a Mobile Device (Ix500)135
Connecting the Scansnap to a Computer or Mobile Device Via Wireless LAN (Ix100)136
Connecting the Scansnap to a Computer in Access Point Connect Mode (Ix100)137
Connecting the Scansnap to a Mobile Device in Access Point Connect Mode (Ix100)139
Connecting the Scansnap to a Computer Directly in Direct Connect Mode (Ix100)140
Connecting the Scansnap to a Mobile Device in Direct Connect Mode (Ix100)142
Reconnecting to a Wireless Access Point Using the Scansnap WPS Button (Ix500 / Ix100)143
Wireless Settings for the Scansnap (Ix1600 / Ix1500)146
Registering a Certificate/ Checking the Wireless LAN Settings (Ix1600 / Ix1500)147
Registering a Client Certificate or CA Certificate (Ix1600 / Ix1500)148
Checking the Wireless LAN Settings (Ix1600 / Ix1500)149
Checking the IP Address of the Scansnap (Ix1600 / Ix1500)150
Checking the DNS Server of the Scansnap (Ix1600 / Ix1500)151
Checking the MAC Address of the Scansnap (Ix1600 / Ix1500)152
Changing the Wireless LAN Connection Method (Ix1600 / Ix1500)153
Reconnecting the Scansnap to Another Wireless Access Point (Ix1600 / Ix1500)154
Changing the Frequency for Connecting the Scansnap (Ix1600 / Ix1500)159
Turning off the Wireless LAN Connection (Ix1600 / Ix1500)160
Resetting the Wireless LAN Settings (Ix1600 / Ix1500)161
Access Point Connect Settings (Ix1600 / Ix1500)162
Authenticating a Wireless Access Point with a Client Certificate (Ix1600 / Ix1500)163
Authenticating a Wireless Access Point with a User ID and Password (Ix1600 / Ix1500)164
Authenticating a Wireless Access Point with an External ID (Ix1600 / Ix1500)165
Setting an IP Address for the Scansnap (Ix1600 / Ix1500)166
Using a DNS Server for the Internet Connection (Ix1600 / Ix1500)167
Using a Proxy Server for the Internet Connection (Ix1600 / Ix1500)168
Changing a Connected Computer to a Computer that You Want to Connect to the Scansnap (Ix1600 / Ix1500)169
Setting a User Name Displayed on the Touch Panel (Ix1600 / Ix1500)170
Changing a Connected Computer to a Computer that You Want to Connect to the Scansnap from the Touch Panel (Ix1600 / Ix1500)172
Troubleshooting When You Cannot Connect to the Scansnap (Ix1600 / Ix1500)175
Checking Whether Another Computer Is Connected to the Scansnap (Ix1600 / Ix1500)176
Checking Whether a Setting for the Scansnap Has Been Changed or Not (Ix1600 / Ix1500)177
Scanning Documents179
Scanning Documents with Ix1600 / Ix1500 / Ix1400180
Documents to Scan (Ix1600 / Ix1500 / Ix1400)181
Scanning Documents (Ix1600 / Ix1500 / Ix1400)185
Scanning Long Pages (Ix1600 / Ix1500 / Ix1400)190
Scanning Documents of Different Widths or Lengths in One Batch (Ix1600 / Ix1500 / Ix1400)194
Scanning Small Size Documents such as Receipts in One Go (Ix1600 / Ix1500 / Ix1400)199
Scanning Documents Larger than A4 or Letter Size (Ix1600 / Ix1500 / Ix1400)203
Scanning Documents such as Photographs and Clippings (Ix1600 / Ix1500 / Ix1400)207
Scanning Documents with Ix500211
Documents to Scan (Ix500)212
Scanning Documents (Ix500)216
Scanning Long Pages (Ix500)222
Scanning Documents of Different Widths or Lengths in One Batch (Ix500)226
Scanning Documents Larger than A4 or Letter Size (Ix500)232
Scanning Documents such as Photographs and Clippings (Ix500)236
Scanning Documents with Ix100240
Documents to Scan (Ix100)241
Scanning Documents (Ix100)245
Scanning Documents by Inserting Two Documents at a Time or by Inserting the Next Document While the Current Document Is Being Scanned (Ix100)250
Scanning Documents Larger than A4 or Letter Size with the Carrier Sheet (Ix100)261
Scanning Documents such as Photographs and Clippings (Ix100)266
Scanning Documents with SV600270
Documents to Scan (SV600)271
How to Place Documents (SV600)272
Scanning Documents (SV600)275
Scanning Books (SV600)280
Scanning Multiple Documents at Once (SV600)285
Scanning Books Using Page Turning Detection (SV600)290
Scanning Documents Using Timed Mode (SV600)294
Scanning Documents with Two Scansnaps Connected to a Computer (SV600)297
Scanning Documents with S1300I298
Documents to Scan (S1300I)299
Scanning Documents (S1300I)301
Scanning Long Pages (S1300I)306
Scanning Documents of Different Widths or Lengths in One Batch (S1300I)310
Scanning Documents with S1100I315
Documents to Scan (S1100I)316
Scanning Documents (S1100I)320
Scanning Documents by Inserting Two Documents at a Time or by Inserting the Next Document While the Current Document Is Being Scanned (S1100I)325
Scanning Documents Larger than A4 or Letter Size by Directly Inserting It in the Scansnap (S1100I)332
Scanning Documents Larger than A4 or Letter Size with the Carrier Sheet (S1100I)336
Scanning Documents such as Photographs and Clippings (S1100I)341
What You Can Do with Related Software345
What You Can Do with Scansnap Home346
What You Can Do with the Scansnap Organizer348
Basic Operation Procedure of Scansnap Organizer349
Managing Files351
Editing Files353
Using Files354
What You Can Do with Cardminder355
Basic Operation Procedure of Cardminder357
Linking Card Data with Other Applications360
Searching Card Data with the Basic Search Toolbar361
Searching Card Data with Cardminder Viewer362
Attaching a File to Card Data363
Useful Usages364
Managing Paper Documents by Folder on a Computer with Scansnap Home365
Managing Paper Documents by Folder on a Computer with Scansnap Organizer368
Saving Business Card Data to a Computer with Scansnap Home371
Saving Business Cards to a Computer with Cardminder374
Saving Receipt Data to a Computer377
Creating a Photo Album and Saving It to a Computer380
Correcting Scanned Images (SV600)383
When a Document Is Scanned (SV600)384
Filling in Fingers Captured in a Scanned Image (When a Document Is Scanned)(SV600)385
When a Book Is Scanned (SV600)389
Correcting Distorted Book Images (SV600)390
Splitting a Double-Page Spread Image into Two Page Images (SV600)395
Filling in Fingers Captured in a Scanned Image (When a Book Is Scanned)(SV600)398
When Multiple Documents Are Scanned at Once (SV600)401
Correcting the Scanned Image Orientation (SV600)402
Modifying the Crop Area (SV600)405
Adding the Necessary Scanned Images (SV600)407
Deleting Unnecessary Scanned Images (SV600)409
Uninstalling Software/Troubleshooting During Uninstallation412
How to Find Your Solution413
If Your First Attempt to Install Failed414
If You Have Installed the Software before415
Uninstalling the Software416
Removing the Installation Information417
Reinstalling the Software418
Cannot Connect to the Scansnap Even after the Installation Has Been Complete (Ix1600 / Ix1500)419
When the Scansnap Manager Icon Does Not Appear420
Displaying the Scansnap Manager Icon421
When Scansnap Manager Does Not Operate Normally422
Removing Unnecessary Icons from the Notification Area423
Checking the Connection between the Scansnap and the Computer424
Checking if Scansnap Manager Is Operating Normally425
Removing the Scansnap's Connection Information428
When You Cannot Uninstall the Software430
Cleaning the Scansnap431
Cleaning Materials432
Cleaning Ix1600 / Ix1500 / Ix1400433
Cleaning the Outside of Ix1600 / Ix1500 / Ix1400434
Cleaning the Inside of Ix1600 / Ix1500 / Ix1400435
Cleaning Ix500442
Cleaning the Outside of Ix500443
Cleaning the Inside of Ix500444
Cleaning Ix100448
Cleaning the Outside of Ix100449
Cleaning the Inside of Ix100450
Cleaning SV600453
Cleaning S1300I454
Cleaning the Outside of S1300I455
Cleaning the Inside of S1300I456
Cleaning S1100I460
Cleaning the Outside of S1100I461
Cleaning the Inside of S1100I462
Cleaning the Carrier Sheet (Ix1600 / Ix1500 / Ix1400 / Ix500/ Ix100 / S1100I)465
Cleaning the Background Pad (SV600)466
Consumables for the Scansnap (Ix1600 / Ix1500 / Ix1400 / Ix500 / S1300I)467
Part Numbers and Replacement Cycle of Consumables (Ix1600 / Ix1500 / Ix1400 / Ix500 / S1300I)468
Checking the Status of Consumables (Ix1400 / Ix500 / S1300I)470
Replacing Consumables for Ix1600 / Ix1500 / Ix1400471
Replacing Consumables for Ix500478
Replacing Consumables for S1300I485
Replacing the Pad Assy (S1300I)486
Replacing the Pick Roller Assembly (S1300I)489
Appendix494
Updating the Software495
Updating the Firmware (Ix1600 / Ix1500)496
Uninstalling the Software497
Part Number of the Background Pad (SV600)499
Part Number of the Carrier Sheet (Ix1600 / Ix1500 / Ix1400 / Ix500 / Ix100 / S1100I)500
Specifications of the Scansnap501
Specifications for Ix1600 / Ix1500 / Ix1400502
Specifications for Ix500504
Specifications of Ix100506
Specifications of SV600508
Specifications of S1300I510
Specifications for S1100I512
About Customer Support and Maintenance514

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