Troubleshooting Instructions
I can’t connect to the web interface.
To use the robot’s Web Interface on an external computing device,
make sure both devices are connected to the same local network.
If you are connected to a wifi network with internet access, check the
internet access is working by accessing other webpages from your
laptop.
I can’t connect to the web interface
from an external screen plugged into
the robot via the USB-C port.
The monitor registers touch, but the
virtual keyboard does not come up
when trying to enter password.
The virtual keyboard Chromium extension is loading/updating.
● Wait a few seconds
● Refresh the page using refresh icon to the left of the address bar.
● Click on the password field to bring up the virtual keyboard.
The robot won't connect to a Wifi
network
Make sure you have input the correct network password. In the menu
to enter password you can select the option to show the password.
If you have connected an external USB keyboard to your robot note
that the keyboard layout is US/English, so if your password contains
any special characters you need to enter them as if using a keyboard
with US/English layout.
Try to connect to the same WiFi network with your laptop or
smartphone in order to verify that the network and password is correct.
The WiFi network is not displayed in
the list of available wifi networks on
the on-face menu.
Is the WiFi network broadcasting its SSID? (the name of the wifi). Verify
that the network is broadcasting its SSID by connecting to it with your
phone or laptop.
There is a limit of the number of wifi connections that can be displayed
in the robot menu.
The full list of reachable WiFi networks can also be seen on the
Web-Console which can be accessed in multiple ways (over the
network on any device, via an external screen, via the robot hosted
WiFi hotspot)
The robot automatically connects to a
WiFi network I don’t want to use.
The robot will connect automatically to known networks. You can set
your robot to forget a network from the on-face menu or via the
Web-Console
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