I have an issue with a device that is
connected to the USB or USB-C jacks.
Connect all cables before booting the robot or restart the robot. Certain
device/robot combinations require the device to be plugged into the
robot at start up time in order for the device to be recognized and
function correctly.
The head is not moving around as
expected.
Test if the problem is in the skill. Stop the skill. From the web interface,
click at different locations in the video feed to have the robot look at
different locations. If the neck moves, like it should, then the problem is
likely in the skill.
The head is not moving at all.
Turn the robot off. You should be able to move the head around
manually using only light force. Turn the robot on, the neck should
stiffen and attempting to move it will be difficult (do not force it).
Open the web interface and click on different locations in the gaze
control panel on the home tab, the robot should turn it's gaze to that
location.
The face goes dark after I updated the
robot.
Wait until the robot reboots. On a fast connection, the update should
complete within 10 minutes. On slower connections it can take up to 40
minutes. If the robot has not rebooted after 40 minutes, contact
support.
The face is dark when I start the robot.
Verify that the robot has power and is turned on - there is no LED
indicator, but you should be able to hear the fan. Verify that the
projector is working by removing the mask and checking the lense,
there should always be some light coming from the projector.
The face is slightly misaligned.
Verify that the mask is properly attached to the head. Go to the web
interface and the main tab. Check that the correct face model is
selected. For the regular adult mask, the mask model should be adult.
Go to the settings tab and adjust the face sliders to calibrate the face.
I’m using an external microphone and
it’s not working.
Most probably you have rebooted the robot. Furhat currently only
selects the included USB microphone as the default microphone when
connected. Other microphones need to be selected again at every
boot.
● Go to microphone settings in the web interface.
● Click on the small blue refresh button.
● Select the microphone you are using.
● Test the sound input using the test button in the home tab.
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