I’ve connected the robot to external
speakers, but there is no sound.
Make sure that the 3.5mm audio cable you plug into the robot is either
a TRS (tip-ring-sleeve) or TRRS type (tip-ring-ring-sleeve). Make sure
it’s firmly inserted into the 3.5mm audio point.
I’ve connected the robot to external
speakers, but there is still sound
coming out of the robot.
Using the 3.5 mm audio jack will not silence the robot’s speakers.
If you want/need to use external speakers and silence the robots
speakers, then use a USB speaker and select it as the output in the
Web-Console home tab.
The robot's voice is fragmented and
delayed (when a cloud based voice
such as those from Amazon Polly is
selected)
Verify your internet connection speed. If the problem persists, you may
need to clear the speech synthesizer cache. Contact support for
assistance.
The robot's voice is completely silent
and I can't select a voice. (when a
cloud based voice such as those from
Amazon Polly
is selected)
Start by rebooting the robot. Verify that you have not lost Amazon Polly
credentials by going to the Web-Console and selecting settings - voice.
Verify that there is a secret and a key.
Open the command console (top right corner) check for any message
about "Could not start Amazon synthesizer, verify credentials". If there
is an issue with the credentials, contact support.
The TTS voices are missing Amazon
Polly voices even though the internet
is connected.
The robot might have booted without internet, or the internet was slow
to connect at boot and Amazon Polly engine started without a network
connection.
● Wait 60 seconds (the system retries Amazon Polly authentication
every minute).
● Refresh the web interface and check the voice list.
● If not solved in a few minutes, reboot the robot.
The robots says that it's speech
recognizer isn't working.
Verify that you have a stable internet connection. Reboot the robot to
re-establish connection with Google or Microsoft Azure speech API.
Stop any skill that is running and test the speech recognizer by
pressing the Listen button on the home tab in the web interface. Go to
settings - recognizer. Verify that recognizer service keys are entered
and correct. Open the command console (top right corner) and check
for any error messages related to GoogleRecognizerProcessor,
AzureRecognizerProcessor or RecognizerModule.
The robot is not picking up speech.
Verify that the correct microphone is being used. Go to the web
interface and the tab settings - microphone. The "ReSpeaker 4 mic
array" should be selected. If it's not available to select, verify it's
plugged in correctly and click refresh. If it's still not visible, turn the
robot off, reconnect the microphone, start the robot and try again.
When the correct microphone has been selected, the microphone
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