levels bar should be moving to, that will indicate the microphone is
picking up sound.
For speech recognition please also ensure that your internet
connection is working properly.
The robot does not track me by
following me with it's head
movements.
Note that the robot will only track the user if a skill is running and the
skill is designed to attend to the user.
Check the camera is not blocked and the video feed is working by
accessing the Dashboard Tab in the Web-Console. If the video feed is
not working, try adding a virtual user by double clicking in the
interaction space, and see if your robot will attend the virtual user.
The robot is not using the correct face
(texture)
Go to the Web-Console Home Tab. Check that the correct face model
is selected. For the regular adult physical mask, the mask model should
be Adult. Then verify that the texture is available by choosing it in the
drop down menu. If the texture is missing, reboot the robot and try
again. Otherwise contact support.
Rebooting Furhat does nothing, it still
won’t speak or listen
A skill installed on the robot, and set to autostart might be starting when
the robot starts and due to a defect in the skill blocking the robot.
Check the installed skills and deactivate autostart on any skill where
it is set, then try rebooting the robot again.
The robot does not turn off completely,
the face remains lit in a blue color.
A lit face after shutdown, means the robot computer system is powered
down, but the projector is still powered on. To power off everything,
remove the power supply.
Copyright Furhat Robotics AB © 2020 - Commercial In Confidence
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