Gasboy Islander PLUS - Page 114

Table 5-1. Islander PLUS Troubleshooting (Cont'd)
Fault Probable Cause Checks Corrective Action
Mechanic pump does not refuel (Continued)
Payment device
(card, key, tag,
Fuel Ring) is not
accepted
Device was not
defined/incorrectly
defined in FHO
1. Login into FHO as
Fleet manager
2. Check that the device
is defined
3. Check device
parameters
4. Check that device
rules does not limit
refueling
Define the device
parameters in FHO
properly
Device limit was
passed
Verify that the device is
within the limits of its rule
For testing only, remove
any rule associated to this
device
Device was set as
Driver
1. Login into FHO and
go Devices
Management
2. Select the specific
device and check if it
was configured as
Driver
Change the device setting
to Vehicle
Device is blocked
1. Login into FHO and
go to Devices
Management
2. Check the status of the
device in the Status
column in the Devices
grid
(blocked/unblocked)
Change device status to
Unblocked
Islander PLUS Manual
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