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Troubleshooting
Internet
You cannot connect to the Internet
■ If you are using a dial-up modem, make sure that the modem cable
is plugged into the modem jack and not the Ethernet network jack.
See “Left side” on page 11 to make sure that the connections have
been made correctly.
-OR-
If you are using a cable or DSL modem, make sure that the modem
cable is plugged into the Ethernet network jack and not the modem
jack. See “Back” on page 13 to make sure that the connections have
been made correctly.
■ Make sure that you do not have a problem with your modem. For
more information, see “Modem (dial-up)” on page 87.
■ Make sure that your account with your Internet service provider (ISP)
is set up correctly. Contact your ISP technical support for help.
You see an “Unable to locate host” message and are unable to browse
the Internet
This problem can occur when you have typed a URL (Web address)
incorrectly, you have lost your Internet connection, or your ISP is having
technical difficulties.
Double-check the URL or try a different URL. If the error message still
appears, disconnect from the ISP connection and close your browser,
then reconnect and open the browser. If you still get the error, your ISP
may be having technical difficulties.
Help and
Support
For more information about troubleshooting Internet
connections, click Start, then click Help and Support.
Type the keyword troubleshooting connections in the
Search box , then click the arrow.
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