Honeywell HC30W45R3 - CHAPTER 10 TROUBLESHOOTING; Troubleshooting for Dynamic Intra Frame Period

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CHAPTER

Honeywell 30 Series IP Cameras User Guide

10 TROUBLESHOOTING

Troubleshooting for Dynamic Intra Frame Period

Before connecting the camera to NVR(s) and VMS(es) with Smart codec unsupported,

log on to the camera’s web page, go to Setup

 Camera Setup  Video  STREAM 

Video settings for main stream/Video settings for sub stream/Video settings for

third stream and uncheck Dynamic I-Frame period as shown in the following

illustration.

Figure 101 Video Settings for Dynamic I-Frame Period

Otherwise, the following problems may be observed on NVR(s) and VMS(es), when an

operator is doing actions, e.g. play live videos, play back videos and export clips.

Main Page

Table of Contents8
About this Document15
Overview of Contents15
Introduction16
Overview16
Key Features16
Accessing the Camera18
Installing the Unified Tool18
Figure 1 Install Unified Tool19
Figure 2 Select Installation Folder19
Figure 3 Confirm Installation19
Discovering Your Camera in the Network20
Figure 4 Splash Screen20
Figure 5 Scanning the Network20
Assigning a New IP Address to a Camera21
Figure 6 Device List21
Figure 7 IP Assignment21
Upgrading the Camera's Firmware22
Figure 8 Firmware Upgrade22
Accessing the Camera from a Web Browser23
Figure 9 Firmware Upgrade 223
Using the Main Page24
Logging in to the Camera Via the Web Client24
Before You Begin24
Logging in to the Camera24
Figure 10 Security Certificate Problem25
Figure 12 Login Page26
Figure 13 Safety Problem26
Figure 14 Security Certificate Problem26
Using the Main Page27
Figure 11 Setup a New Password27
Figure 15 Setup a New Password27
Figure 16 Login Page27
System Menu28
Stream Profile28
Camera Name28
Figure 17 Main Page28
Live View Tool Bar29
Language29
User Account29
Figure 18 Live View Window Controls29
Table 1 Live View Window Controls29
Fisheye Main Page30
Figure 19 User Account30
Figure 20 Fisheye Main Page30
Fisheye Layout31
Figure 21 Fisheye Panel31
Figure 22 Fisheye Layout31
Table 2 Fisheye Layout31
Figure 23 One Original View32
Figure 24 One Panoramic View33
Figure 25 One Regional View33
Figure 26 Two Panoramic Views34
Figure 27 One Original & Three Regional Views35
Figure 28 Regional Window Selection35
Figure 29 Four Regional Views36
Figure 30 One Original and Eight Regional Views37
Configuring Camera38
Configuring General Settings38
Figure 31 General Settings38
Video Settings39
Day/Night Settings40
Table 3 Video Orientation40
Configuring Video Settings41
Mode41
Figure 32 Mode Tab 141
Figure 33 Mode Tab 241
Video Stream42
Figure 34 Mode Tab 342
Table 4 Stream and Frame Size Matrix42
Figure 35 Video Stream Settings43
Figure 36 Smart Codec Configuration44
Configuring Audio Settings46
Figure 37 Audio Settings (HC30W25R3)46
Figure 38 Audio Settings (HC30WF5R1/HC30W25R3-12V)46
Configuring IR Control Settings47
IR Illuminators47
Smart IR47
Figure 39 IR Control Settings47
Figure 40 Smart IR47
Configuring Image Settings48
White Balance48
Image Adjustment48
Figure 41 Image Settings48
Defog49
3D Noise Reduction49
Configuring Exposure Settings49
Measurement Window50
Exposure Control50
AE Speed Adjustment50
Figure 42 Exposure Settings50
Wdr51
Configuring Focus51
Figure 43 AE Speed Adjustment51
Figure 44 WDR51
Figure 45 Focus52
Configuring Privacy Mask53
Figure 46 Privacy Mask53
Pixel Calculator (Fisheye Model Only)54
Figure 47 Pixel Calculator54
Configuring Network55
Configuring Network General Settings55
Figure 48 Network Type55
Figure 49 Enable Ipv657
Figure 50 Ipv6 Information57
Configuring Streaming Protocols58
Figure 51 Manually Setup IP Address58
Figure 52 Streaming Protocols - HTTP58
Figure 53 Streaming Protocols - RTSP59
Figure 54 Multicast Settings60
Configuring DDNS Settings61
Configuring Qos Settings61
Figure 55 DDNS61
Figure 56 Cos62
Configuring SNMP Settings63
Figure 57 Qos/Dscp63
Configuring HTTPS Settings64
Figure 58 SNMP Configurations64
Figure 60 Certificate Request65
Configuring IEEE 802.1X Settings66
Figure 61 Upload Files66
Figure 62 IEEE 802.1X Configurations - EAP-PEAP67
Figure 63 IEEE 802.1X Configurations - EAP-TLS67
Configuring Video Analytics68
Configuring Motion Detection Settings68
Motion Detection69
Figure 64 Motion Detection69
Intrusion Detection70
Figure 65 Configuring Motion Detection Settings70
People Detection71
Figure 66 Intrusion Detection71
Configuring Tampering Detection Settings72
Figure 67 People Detection72
Configuring Audio Detection73
Figure 68 Tampering Detection Configurations73
Figure 69 Audio Detection: NORMAL Tab74
Figure 70 Audio Detection: PROFILE Tab74
Configuring Event Settings75
Figure 71 Event Settings75
Adding Events76
Figure 72 Event76
Figure 73 Trigger Sources77
Figure 74 Action77
Figure 75 Add Server78
Figure 76 Server Type - Email79
Figure 77 Server Type - HTTP79
Figure 78 Add Media80
Figure 79 Media Type - Video Clip81
Figure 80 Event Settings Examples82
Configuring Storage83
SD Card Management83
Table 5 Compatible SD Card83
SD Card Status84
SD Card Format84
Figure 81 no SD Card84
Figure 82 SD Card Onboard84
SD Card Control85
Content Management85
Searching and Viewing the Records85
Figure 83 SD Card Format85
Figure 84 SD Card Control85
Search Results86
Figure 85 Search the Records86
Figure 86 Search Results86
Recording Settings87
Adding a Recording Setting87
Figure 87 Play Search Result87
Figure 88 Recording Settings87
Figure 89 Recording Settings Details88
Setting up a Recording89
Figure 90 Recording 189
Configuring System90
Configuring System General Settings90
Figure 91 Configuring System General Settings90
Configuring Maintenance Settings91
Upgrading Firmware91
Figure 92 Maintenance Settings91
Rebooting the Camera92
Restoring the Camera93
Importing/Exporting Files93
Figure 93 Import/Export Files93
Figure 94 Set the Start and End Time of DST94
Figure 95 Editing Language String95
Configuring User Accounts Settings96
Account Management97
Configuring Access List Settings97
Figure 96 Account Management97
General Settings98
Filter98
Figure 97 Access List98
Administrator IP Address99
Viewing System Info100
Log100
Figure 98 System Log100
Version101
Figure 99 Access Log101
Figure 100 Version101
Troubleshooting102
Troubleshooting for Dynamic Intra Frame Period102
Figure 101 Video Settings for Dynamic I-Frame Period102
Table 7 Troubleshooting for Dynamic I-Frame Period103
Troubleshooting for Common Issues104
Table 8 Troubleshooting for Common Issues104
Appendix105
Specifications105
Hc30W42R3/Hc30W45R3105
Hc30W45R2106
Hc30Wb5R2107
Hc30Wb2R1/Hc30Wb5R1108
Hc30We5R2109
Figure 59 HTTPS113

Honeywell HC30W45R3 - CHAPTER 10 TROUBLESHOOTING; Troubleshooting for Dynamic Intra Frame Period

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