HP 6500 Series User Manual

Troubleshooting
User’s Guide 15–5
I cannot connect
to a network.
■ Be sure you have added the necessary server
information.
■ Be sure the network you are attempting to connect to is
available and not busy.
■ Check the signal strength.
■ Be sure your user name and password are correct.
■ Tap Start > Settings > Connections tab >
Connections and check your connection settings. Tap
OK when you are finished to save your changes.
■ Be sure the IP Address is correct.
■ Reset the device by using the stylus to lightly press the
Reset button.
■ Check with your service provider for current connection
problems.
■ Run the self-test diagnostics.
When I try to
open the Inbox,
I receive an
error or the
application
hangs.
■ Check to see if your wireless application is turned on
and you are receiving a wireless signal.
■ Check to see if your SIM card is inserted in your HP
iPAQ.
■ Limit the number of e-mail services you create.
I cannot
configure the
Calendar.
Tap Start > Help > Calendar and tap on the subjects listed
under How To for information on configuring the Calendar
settings.
I get an error
when I try to
record a note
in Calendar or
in Tasks.
Try using a more compressed recording format in Calendar
or Tasks (8,000 Hz, Mono [8 KB/s] is the most compressed
format available). To switch to a more compressed recording
format, from the Today screen, tap Start > Settings > Input
> Options tab.
I want to see the
current date.
1. From the Today screen, tap Start > Calendar.
2. Tap the Go-to-Today icon to see today’s date.
I cannot
see all my
appointments.
Be sure the appointment you created is in the selected
category.
Problem Solution (Continued)
HP
Confidential

HP 6500 Series Specifications

General

Processor	Marvell PXA310 624 MHz
Keyboard	No
Memory	256 MB ROM, 128 MB RAM
Touchscreen	Yes
Wireless	Wi-Fi 802.11b/g, Bluetooth 2.0
Cellular	GSM / GPRS / EDGE