15–8 User’s Guide
Troubleshooting
Microsoft
ActiveSync
cannot locate
my HP iPAQ
when
I synchronize.
■ Be sure the device is on and the
charging/communications port on the bottom of the HP
iPAQ is connected to the communications port in the HP
iPAQ cradle.
■ Be sure all cables are securely connected.
■ Remove your HP iPAQ from the HP iPAQ cradle or
disconnect it from the Autosync cable, power on the unit
by pressing the Power button, then put it back in the HP
iPAQ cradle or reconnect it to the Autosync cable.
■ Reset the device by using the stylus to lightly press the
Reset button.
■ Check Connection Settings in ActiveSync on your
computer to ensure the communications port you are
using is active.
I cannot open
e-mail in the
Inbox after I
restore using
Microsoft
ActiveSync.
Use Microsoft ActiveSync to synchronize your HP iPAQ with
your computer. For more information, refer to the
“Synchronizing with Your Computer” section in Chapter 3,
“Using ActiveSync.”
I tried to
synchronize
a workbook
and the file
is unresolved
in Microsoft
ActiveSync.
Pocket Excel does not support all Excel formatting;
therefore, Microsoft ActiveSync cannot synchronize the file.
Problem Solution
(Continued)
HP
Confidential
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