EN
Parts and Supplies
2-5
Phone Numbers for Ordering
z
SMO (Service Materials Organization)
1-800-227-8164 (U.S. only)
z
SME (Support Materials Europe)
(49 7031) 142253
Exchange Program
HP offers remanufactured assemblies for some parts. These are
identified in Chapter 8 and can be ordered through Service Materials
Organization (SMO), or Support Materials Europe (SME).
Consumables
Paper and Toner Cartridges can be ordered directly from Hewlett-
Packard. See Chapter 8 for ordering information.
Technical Assistance
HP ASAP (Automated Support Access Program) provides free
technical support information 24 hours a day, 7 days a week. The
ASAP system includes HP AUDIO-TIPS and HP FIRST, both
explained below. The ASAP service 1-800-333-1917 (U.S.) requires a
touchtone phone.
To order additional printer drivers for software applications, call HP’s
Distribution Center (HPD) 1-303-739-4009.
HP AUDIO-TIPS
HP AUDIO-TIPS is an interactive voice response system providing
prerecorded answers to the questions asked most frequently by
HP LaserJet printer users. Helpful “System Maps” to the HP AUDIO-
TIPS recordings are available by fax through HP FIRST.
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