Alert message Description Recommended action
Non-HP black cartridge A new, non-HP supply has been installed. This
message appears until an HP supply is installed
or you press the Go button.
If you believe you purchased an HP supply, go
to www.hp.com/go/anticounterfeit.
Service or repairs that are required as a result
of using non-HP supplies are not covered under
HP warranty.
To continue printing, press the Go button.
Not Connected The product software cannot communicate with
the product.
1. Make sure the product is turned on.
2. Make sure the USB cable is connected
securely to the product and the computer.
Order black cartridge The identied print cartridge is nearing the end
of its useful life.
Order a new print cartridge. You can continue
printing with the current print cartridge until
redistributing the toner no longer yields
acceptable print quality.
Page too complex The product cannot process the page. Press the Go button to continue printing the
job, but output might be aected.
Printer mispick The print engine has failed to pick up a piece of
paper.
Reload the paper in the input tray and press the
Go button to continue the job.
If the message persists, contact HP support.
Printing The product is printing a document. Wait for printing to nish.
ENWW Status-alert messages 83
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