Jams
Common causes of jams
Many jams are caused by using paper that does not meet HP specications. For complete paper specications
for all HP LaserJet products, see the HP LaserJet Printer Family Print Media Guide. This guide is available at
www.hp.com/support/ljpaperguide.
The product is jammed.
1
Cause Solution
The paper does not meet specications. Use onl
y paper that meets HP specications. See
Paper and print
media on page 29.
A component is installed incorrectly. Verify that the print cartridge is correctly installed.
You are using paper that has already passed through a product or
copier
.
Do not use paper that has been previously printed on or copied.
A tray is loaded incorrectly. Remove any excess paper from the tray. Make sure that the stack
is below the maximum stack height mark in the tray.
The paper is skewed. The tray guides are not adjusted correctly. Adjust them so they
hold the stack rmly in place without bending it.
The paper is binding or sticking together. Remove the paper, ex it, rotate it 180°, or ip it over. Reload the
paper into the tray.
NOTE: Do not fan paper. Fanning can create static electricity,
which can cause paper to s
tick together.
The paper is removed before it settles into the output bin. Reset the product. Wait until the page completely settles in the
output bin be
fore removing it.
During two-sided printing, you removed the paper before the
second side of the document was printed.
Reset the product and print the document again. Wait until the
page completely settles in the output bin before removing it.
The paper is in poor condition. Replace the paper.
The internal rollers from the tray are not picking up the paper. Remove the top sheet of paper. If the paper is too heavy, it might
not be picked from the tray.
The paper has rough or jagged edges. Replace the paper.
The paper is perforated or embossed. Perforated or embossed paper does not separate easily. Feed
single sheets from Tray 1.
Product supply items have reached the end of their useful life. Check the product control panel for messages prompting you to
replace supplies, or print a supplies status page to verify the
remaining life of the supplies. See
Print the information pages
on page 56.
Paper was not stored correctly. Replace the paper in the trays. Paper should be stored in the
original pack
aging in a controlled environment.
1
If the product continues to jam, contact HP Customer Support or your authorized HP service provider.
84 Chapter 10 Solve problems ENWW
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