Corporate Evaluator’s Guide 11
Troubleshooting and Maintenance..............................................................................151
Troubleshooting Your Computer..............................................................................152
Audio Problems...................................................................................................152
CD-ROM and DVD Problems ............................................................................153
Display Problems ................................................................................................155
Docking Problems...............................................................................................156
Hard Disk Drive Problems ..................................................................................157
Heat Problems.....................................................................................................158
Infrared Problems................................................................................................158
Keyboard and Pointing Device Problems ...........................................................159
LAN problems.....................................................................................................161
Memory Problems...............................................................................................162
Modem Problems ................................................................................................162
PC Card (PCMCIA) Problems ............................................................................165
Performance Problems ........................................................................................166
Power and Battery Problems...............................................................................167
Printing Problems................................................................................................170
Serial, Parallel, and USB Problems.....................................................................170
Startup Problems.................................................................................................172
Wireless Problems............................................................................................... 173
Testing the Hardware................................................................................................ 175
To run the e-Diagtools diagnostic test.................................................................175
Configuring the Computer ........................................................................................ 177
To run the BIOS Setup utility .............................................................................177
To set up TopTools .............................................................................................183
Reinstalling and Updating Software .........................................................................184
To recover the factory installation of your hard disk ..........................................184
To create a boot disk (Windows 98 or 2000) ......................................................185
To replace a damaged Recovery CD...................................................................185
To update the BIOS............................................................................................. 186
To update Windows drivers ................................................................................186
HP Support and Service............................................................................................... 187
Getting Assistance for Your Computer.....................................................................188
To get help from the web ....................................................................................188
To contact HP for support or service...................................................................188
To receive repair service .....................................................................................191
To prepare your computer for shipment.............................................................. 191
Hewlett-Packard Limited Warranty Statement .........................................................192
Reference Information .................................................................................................195
Hardware Specifications...........................................................................................196
Modem Reference Information.................................................................................199
Modem Reference (Ambit) .................................................................................199
Modem Reference (3Com/US Robotics) ............................................................206
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