Troubleshooting and Maintenance
Troubleshooting Your Computer
Corporate Evaluator’s Guide 169
If the computer doesn’t suspend to Standby mode as expected
• If you have a connection to another computer, the computer won’t suspend if the
connection is active.
• If the computer is performing an operation, it normally waits for the operation to
finish before suspending.
If the computer doesn’t automatically hibernate as expected
• For Windows 2000 or XP, make sure hibernate support is enabled. From Control
Panel, open Power or Power Options, then click the Hibernate tab.
Also, check the Power Schemes tab. Make sure the Hibernate timeouts for both AC
power and battery power are not set to Never.
• For Windows 98, check the Hibernate timeout in BIOS Setup—see “To run the BIOS
Setup utility” on page 177.
If your computer has more than 768 MB of RAM, you must expand the Utility
partition on the hard disk—see “To recover the factory installation of your hard disk”
on page 184.
If the Standby option is missing from the Shut Down window
• Do not allow Windows 98 to disable APM. It may prompt you to do this in certain
situations—always answer “No”.
• If the Windows 98 Standby option is missing, restore it as follows:
1. In Control Panel, double-click System.
2. On the System Manager tab, expand the System Devices, select Advanced Power
Management, and click Remove.
3. Restart the computer.
4. In Control Panel, double-click Add New Hardware, and follow the prompts to
install support for APM.
5. Restart the computer.
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