< Naming rule of VMDK file > Serial number_LU number (decimal)_yyyymmddhhmmss.vmdk
2. Check an existence of RDM setting. Select the edit of the virtual machine setting for the
target virtual machine by using vSphere Client. If a hard disk using the virtual device checked
in item 1 exists, delete it.
3. Delete a VMDK file. Select ESXi configuring the target virtual machine by using vSphere
Client. Select Configuration->Storage->Datastore ->Refer to datastore->Target virtual
machine, and if a VMDK file checked in item 1 exists, delete it.
For the log confirmation method:
Confirmation method of virtual device node at the time of RDM setting and VMDK file created
during RDM 1): RDM set virtual device node 2): VMDK file name
DBG1 [--------] {com.hp.vmware.VssHpSvrIf::addRawDiskToVM}:Search result --> SCSI Controller:[1] Unit:[0]
INFO [I20020EC] {com.hp.vmware.VssHpSvrIf::addRawDiskToVM}:Free virtual device node found. [SCSI Controller:1
UnitNumber:0]
ENTER [--------] {com.hp.vmware.VssHpSvrIf::vSphreApiLapper_reconfigVM_Task}:
PARAM [--------] {com.hp.vmware.VssHpSvrIf::Log_VMConfigSpec_param}:UnitNum:[0] CtrlKey:[1001] CapaInKB:[122880]
FileName:[[datastore1] VSS_VMWare_VM03_1/91200074_130_20130924112656.vmdk]
Information collected during problem occurrence
When a problem cannot be settled by troubleshooting, provide the following information.
Windows event logs
Collect the application log and system log of the installation server of VSS provider.
If you install VSS Provider in the guest OS and back up the volume that is connected to the guest
OS, collect the custom view of the host OS > server role > event log of Hyper-V.
To collect the Windows event logs, do the following:
1. Select a target event log in the event viewer.
2. Operation (A) -> Select Save (V) in the event you selected
3. Select an event file or object text and save it with a file name.
VSS Provider-related logs
Collect all logs in the log folder under the installation folder of VSS Provider.
Configuration and Maintenance configuration file
Collect setup file and the maintenance configuration file under the installation folder of VSS
Provider.
Version.txt file
Collect the Version.txt file under the installation folder of VSS Provider.
Version of VSS Provider
Confirm the VSS Provider version as follows:
1. Open a command prompt.
2. Execute the VSS admin list providers command.
3. Confirm the version of HPE VSS Hardware Provider under the provider name.
Foe example:
Provider Name: 'HP VSS Hardware Provider'
Provider Type: Hardware
Provider Id: {249bef1a-bb31-4527-9f90-24e8e00c5a0d}
Version: 04.14.x
Information collected during problem occurrence 137
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