Recommended action
Use Windows logon account with Administrator rights.
E2008002
Message
The current version of the operating system is not supported. Please install the package on a
supported operating system.
Explanation
Installation was attempted on an unsupported OS
Recommended action
See “Operating systems” (page 21) for the installable OSs.
E2008003
Message
Processor type is not valid for this setup. Please run this setup on a [bit OS type] system.
Explanation
Installation was attempted on an unsupported processer.
Recommended action
When the installation target server is in a 32 bit operating system environment, the VSS Provider
cannot be installed. Install the VSS Provider in a 64 bit operating system environment.
E2008004
Message
The current installed version is not upgradable. Please uninstall the installed product first. Then
run this setup again.
Explanation
For the installed version, upgrade installation is not supported.
Recommended action
Upgrade installation process is suspended as the version of installed VSS provider is not
supported. Uninstall the installed VSS provider and install again.
E2008005
Message
Could not open registry. Version check failed. Please uninstall the installed product first. Then
run this setup again.
Explanation
Installed version cannot be confirmed.
Recommended action
Upgrade installation process is suspended as the confirmation of the installed VSS provider
version has failed. Uninstall the installed VSS provider and install again.
68 Troubleshooting
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