HP Z800 Service Manual

Table 6-10 POST error messages (continued)
Screen message Probable cause Recommended action
918—Front USB Not
Connected
Front USB is missing or is not
connected.
1.
Reconnect the Front USB connector to the system
board.
2.
Reconnect or replace the front USB mechanism.
920—Fatal error on QPI link X Fatal error detected on QPI link x,
where x is 0 or 1. This type of error is
identified on the line following.
Potential system board problem; contact HP Support.
921—Fatal error on QPI
Protocol link X
Fatal error detected in QPI link x
protocol, where x is 0 or 1. This type
of error is identified on the line
following.
Potential system board problem; contact HP Support.
922—Fatal error on PCIe slot
X
Fatal error occurred in the designated
slot.
Move the card to a different slot. If the problem
persists, replace the card.
923—Fatal error on ESI port 0 A fatal error occurred on ESI port 0.
slot.
Verify that the ESI port device is connected and
working properly.
924—Fatal error on IOH core
X
Fatal error detected on IOH core x,
where x is 0 or 1. This type of error is
identified on the line following.
Potential system board problem; contact HP Support.
925—Fatal error on IOH
miscellaneous
Fatal miscellaneous error detected on
IOH core x, where x is 0 or 1.
Potential system board problem; contact HP Support.
926—Fatal error on IOH Vtd Fatal error detected in the Intel
Virtualization Technology.
Potential system board problem; contact HP Support.
927—Fatal error on DIMM in
slot CPU X DIMM Y
Fatal multibit ECC error detected on
the DIMM in the slot labeled CPU x
DIMM y (where x is 0 or 1 and y is 1 -
6), as labeled on the system board.
Replace the DIMM in the identified slot.
928—Fatal machine check
detected on CPU X
Contact HP support.
1720—SMART Hard Drive
Detect Imminent Failure
Hard drive is about to fail. (Some hard
drives have a firmware patch that fixes
erroneous error messages.)
1.
Determine if the hard drive is giving a correct
error message.
2.
Run the Drive Protection System test (if
applicable).
3.
Apply firmware patch (if applicable). See
http://www.hp.com/support.
4.
Back up contents and replace the hard drive.
1783—Fixed Disk 0/1 locked Hard disk drive failure. Diagnose the hard drive, and replace it if necessary.
1796—SATA Cabling Error Missing or improperly attached cable. Verify that a cable is attached. Reattach the cable.
1797—SATA Drivelock is not
supported in RAID mode
STAT Drivelock is not supported in
RAID mode.
Disable RAID mode, or disable SATA drivelock.
1801—Microcode Update
Error
Unsupported processor (C0 Stepping
or greater only).
The microcode update failed. Check the processor
stepping to ensure it is a supported stepping. If it is
contact, HP Support.
254 Chapter 6 Diagnostics and troubleshooting ENWW

HP Z800 Specifications

General

Processor cache	8 MB
Processor model	E5560
Processor frequency	2.8 GHz
Processor cache type	L2
Processor manufacturer	Intel
Processor front side bus	1333 MHz
Number of processors installed	2
Audio system	Integrated High Definition Realtek ALC262 Audio, optional Creative X-Fi Titanium PCIe Audio Card, optional HP Thin USB Powered Speakers
Product type	Workstation
Motherboard chipset	Intel® 5520
ECC	Yes
Maximum internal memory	192 GB
HDD speed	15000 RPM
HDD capacity	446 GB
HDD interface	Serial Attached SCSI (SAS)
Optical drive type	DVD Super Multi
Card reader integrated	No
I/O ports	Front: 3 USB 2.0, 1 IEEE 1394a, 1 microphone in, 1 headphone out; Rear: 6 USB 2.0, 1 IEEE 1394a, 1 audio in, 1 audio out, 1 microphone in, 2 PS/2, 2 RJ-45 to integrated Gigabit LAN, 1 serial; Internal: 3 USB 2.0
Headphone outputs	1
USB 2.0 ports quantity	9
Parallel ports quantity	0
Power supply	1110 W
Power consumption (typical)	240 W
Non-operating altitude	9100 m
Storage temperature (T-T)	-40 - 60 °C
Operating temperature (T-T)	5 - 35 °C
Storage relative humidity (H-H)	8 - 90 %
Operating relative humidity (H-H)	8 - 85 %
Display	HP LP1965 19-inch LCD Monitor, HP LP2065 20-inch LCD Monitor, HP LP2275w 22-inch Widescreen LCD Monitor, HP LP2475w 24-inch Widescreen LCD Monitor, HP DreamColor LP2480zx Professional Display (24-inch widescreen), HP LP3065 30-inch Widescreen LCD Monitor (all sold separately)
Drive bays	3 external 5.25\
Graphics card	-
Keyboard type	HP PS/2 Standard Keyboard
Expansion slots	1 PCI, 1 PCI Express Gen1 (x8 mechanically, x4 electrically), 1 PCI Express Gen2 (x8 mechanically, x4 electrically), 2 PCI Express Gen2 (x16 mechanically, x8 electrically), 2 PCI Express Gen2 x16
Pointing device	HP USB Laser Scroll Mouse
Power requirements	1110 watts wide-ranging, active Power Factor Correction, direct connection Power Supplies
Storage drive type	300 GB 15000 rpm SAS 146 GB 15000 rpm SAS SAS 146 GB + 300 GB
HDD controller type	SATA (10000 rpm) SATA (7200 rpm) SAS (15000 rpm)
Video card features	No integrated Graphic Card
Maximum HDD capacity	450 GB
Storage drive controller	Integrated 6 channel SATA 3 Gb/s controller with RAID (0, 1, 5 or 10) capability, integrated 8 channel SAS controller with RAID (0, 1 or 10) capability, optional LSI 8888 ELP 8-port SAS HW with RAID (0, 1, 5 or 10) capability
Minimum storage drive space	146 GB
Operating system installed	Windows Vista Business
Compatible operating systems	HP Installer Kit for Linux
Chassis type	Mini Tower
Country of origin	China

Weight and Dimensions

Depth	526.5 mm
Width	203.5 mm
Height	445.1 mm
Weight	19500 g