Huawei E9000 - Page 118

Possible Cause Diagnosis Procedure
Incompatible
OS
Use Computing Product Compatibility Checker to check
compatible OSs on the server.
Incorrect
installation
method
Use Computing Product Compatibility Checker to check
compatible OSs on the server and view the OS installation
description. For details about the OS installation description,
see the Huawei Server OS Installation Guide .
Installation
process issue
1. Check whether the OS installation procedure is correct by
referring to the Huawei Server OS Installation Guide .
2. Check whether the OS installation requires a physical DVD
drive or other media.
3. Check whether the OS installation requires a special
installation DVD, for example, one integrated with drivers.
4. Check whether the OS installation DVD is an original from
the manufacturer or whether it has been
modied by a
third party.
5. Disconnect any external storage devices.
6. Ensure that the default BIOS settings are used.
7. Ask the OS vendor for installation support.
Drive
identication
issue
1. Ensure that the target drive is identied by the RAID
controller, and use Computing Product Compatibility
Checker to check whether the target drive is compatible
with the server. Then check the BIOS to see whether the
target storage devices, including SATADOMs, microSD
cards, and built-in USB
ash drives, are identied.
2. Check the RAID controller card model and determine
whether to congure RAID (LSI SAS1078, LSI SAS2108, LSI
SAS2208, LSI SAS3008, LSI SAS2308, LSI SAS3108, Avago
SAS 3408, Avago SAS 3416iMR, Avago SAS 3416IT, Avago
SAS 3508, Software RAID).
NOTE
For the V5 server/Atlas 800 AI inference server (model 3010)/Atlas
800 AI training server (model 9010), the OS can be installed on
the drives of the PCIe RAID controller card.
3. Check the RAID array properties to ensure that the boot
drive and the target drive are the same or in the same
RAID array.
4. Set the BIOS mode to UEFI if the drive capacity is over 2
TB.
NOTE
V1 and V3 servers do not support UEFI mode.
5. Check whether the drive is a 4K drive.
6. Check whether the loaded RAID controller card driver is
correct.
7. Format the drive or
recongure the RAID array.
Huawei Servers
Troubleshooting 5 Diagnosing and Rectifying Faults
Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd. 109