Contents
About This Document................................................................................................................ ii
1 Safety Instructions.................................................................................................................. 1
2 Troubleshooting Process........................................................................................................ 5
3 Preparing for Troubleshooting............................................................................................. 7
4 Collecting Information.........................................................................................................11
4.1 Collecting Basic Information............................................................................................................................................. 11
4.2 Collecting OS Logs................................................................................................................................................................12
4.3 Collecting Hardware Logs.................................................................................................................................................. 13
4.4 Collecting Switch Module Logs (for E9000+MM910).............................................................................................. 14
4.4.1 Preparing for Log Collection.......................................................................................................................................... 14
4.4.1.1 Connecting a PC to the Ethernet Switching Plane............................................................................................. 14
4.4.1.2 Querying the Software Version of the Ethernet Switching Plane................................................................. 17
4.4.2 Collecting Switch Module Logs.....................................................................................................................................18
4.4.2.1 Collection Method......................................................................................................................................................... 18
4.4.2.2 Using SmartKit to Collect Switch Module Logs...................................................................................................20
4.4.2.3 Using the V5 Switch Module CLI to Collect Ethernet Switching Plane Information.............................. 20
4.4.2.4 Using the V8 Switch Module CLI to Collect Ethernet Switching Plane Information.............................. 23
4.4.2.5 Using the Web Tools Page of a Switch Module to Collect FC Switching Plane Information (MX510)
............................................................................................................................................................................................................ 28
4.4.2.6 Using the Switch Module CLI to Collect FC Switching Plane Information (MX510).............................. 30
4.4.2.7 Using the Switch Module CLI to Collect FC Switching Plane Information (MX210/MX220)...............32
4.5 Collecting Switch Module Logs (for E9000+MM910/MM921)............................................................................. 35
4.6 Collecting Qlogic HBA Logs.............................................................................................................................................. 36
4.7 Collecting Other Logs.......................................................................................................................................................... 36
5 Diagnosing and Rectifying Faults......................................................................................37
5.1 Fault Diagnosis Rules.......................................................................................................................................................... 37
5.2 Using Tools to Diagnose Faults........................................................................................................................................38
5.3 Handling Alarms................................................................................................................................................................... 39
5.4 Using Error Codes to Locate Faults................................................................................................................................ 40
5.5 Checking Indicators to Locate Faults............................................................................................................................. 41
5.6 Handling Faults Based on Symptoms............................................................................................................................ 77
Huawei Servers
Troubleshooting Contents
Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd. vi
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