Huawei E9000 - Collecting os Logs

Server fault records
Device Model Example: RH2285
V2
SN/ESN Example:
2102310XXXXX
(For details about
how to obtain the
value, see 8.1
Obtaining a
Product SN.)
Hardware
Conguration
If the device conguration (CPUs, DIMMs, RAID controller
cards, or NICs) is modied, you need to provide the
modied conguration. If the conguration is not modied,
enter None.
OS and Service
Software Version
Example: SLES 11 SP1 64-bit or Oracle 10.2 . (Consider the
fault symptom to determine whether to collect the OS and
service software versions.)
Fault Occurrence
Time
Example: 2015-10-18 20:30:00
Fault Symptom Example: The server frequently restarts during OS
installation or the server stops responding upon power-on .
Action Before
Fault Occurrence
Example: BIOS settings conguration , memory capacity
expansion , network settings modication .
Action and
Result After
Fault Occurrence
(Optional)
Example: After the power cable is disconnected and then
reconnected, the fault persists .
After the DVD-ROM is replaced, the fault persists .
...
4.2 Collecting OS Logs
Collect OS logs after an OS fault occurs.
NO TICE
● Obtain the customer's written authorization before collecting information.
● Logs collected by SmartKit may contain sensitive customer information. If
sensitive customer information is involved, obtain the customer's written
authorization before performing any maintenance operation.
Table 4-2 describes the methods for collecting logs of dierent OSs.
Huawei Servers
Troubleshooting 4 Collecting Information
Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd. 12