Table 5-16 Mailbox error codes
Type Error Code Suggestion
Failed to
resolve the
domain
name.
2 1. Check whether the IP address of the DNS
server is correct.
2. Check whether the domain name of the
email server is correctly congured.
3. Check whether the network communication
between the monitoring module and the
DNS server is normal.
3 1. Try again later.
2. Check whether the domain name of the
email server is correctly congured.
5 Check whether the IP address corresponding to
the domain name of the email server is
congured.
11 1. Check whether the IP address of the DNS
server is correct.
2. Check whether the domain name of the
email server is correctly congured.
Failed to
connect to
the email
server.
22 1. Try again later. This issue occurs when the
domain name is just congured and the
domain name resolution is not complete.
2. Check whether the IP address of the DNS
server is correct.
3. Check whether the domain name of the
email server is correctly
congured.
100 Check whether the local network cable is
properly connected and whether the network
adapter is activated. Ensure that the local
network connection is normal.
101 Check the rewall and router congurations
between the ECC and the email server to
ensure that the ECC communicates with the
email server properly.
110 1. Verify that the communication link between
the ECC and the email server is normal.
2. Check whether the service port of the email
server is enabled.
111 Check whether the email server is running
properly and whether the service port is
started properly.
112 Check whether the email server is running
properly.
FusionModule500 Smart Mini Data Center
User Manual (Philippines, FusionModule500-
SU61A12S) 5 Power-On Commissioning
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