Table 3: Start here (continued)
If you are here for this reason . . . Complete this action . . .
Ethernet problem that is suspected Go to “Ethernet (laptop) Drive Dump procedures” on
page 187
Microcode problem that is suspected Go to “Suspected microcode problem” on page 246.
Load or update microcode Go to “Microcode maintenance” on page 217.
Determine whether the drive is using FIPS (PUB
140-2) certied microcode (to maintain FIPS
compliance)
Note: FIPS-certied microcode is not available as
factory-installed microcode.
If you determined from the customer that a drive uses
FIPS-certied microcode or if you want to determine
what level of microcode is FIPS-certied, refer to one
of these websites for drive microcode information:
• Internal http://snjlnt02.sanjose.ibm.com/tape/
tapetec.nsf/pages/3592page00
• External http://www.ibm.com/support/xcentral
You can learn about FIPS certication at the website
http://www.itl.nist.gov/pspubs/
Enable or disable drive encryption Go to “Setting drive encryption” on page 250.
Change the drive default density setting Go to “Setting default density” on page 249.
Set error match trap Go to “Setting the error match trap (to get dump)” on
page 246.
Remove error match trap Go to “Removing the error match trap” on page 247.
Offload memory dump to host with Fibre Channel Go to one of these areas -
• “Offloading Dumps to System i (OS/400)” on page
212
• “Offloading dumps to AIX with TAPEUTIL” on page
212
• “Offloading dumps to Solaris system with TAPEUTIL”
on page 214
• “Offloading dumps to HP-UX system with TAPEUTIL”
on page 215
• “Offloading dumps to Windows system with NTUTIL”
on page 216
• “Offloading dumps to Linux system with TAPEUTIL”
on page 213
Offload memory dumps to flash Go to “Offloading the dump to flash memory” on page
211.
Clear flash memory dump memory or auto memory
dumps to flash memory
Go to “Clearing flash dump memory” on page 211.
Retrieve automatic memory dump to flash Complete the same action by which you retrieve or
obtain any other memory dump from memory. Use
only when directed by your next level of support.
Start 5