Solving software problems 117
A POST error code appears after you turn on
your computer using Rapid Resume.
1. Record the error code.
2. Press the system on/off button to turn off the computer.
3. If you have not installed or removed hardware
, find the error code in
“Responding to error codes” on page 123 and take the action listed.
If you have installed or removed hardware
, follow these steps:
a. Return the computer to its previous hardware configuration.
b. Turn on the computer.
c. If the error does not reoccur, save any work you want to keep.
d. Use the Setup Utility to verify that the On/Off Button Mode option is set
to Power Off. For information about this Setup Utility option, see
“Rapid Resume advanced options” on page 43.
e. After you have saved your Setup Utility changes, wait until the
Windows 95 desktop is displayed. Then use the system on/off button to
turn off the computer again.
f. Try updating your computer’s hardware again. If you are working with
the hardware in your tower, make sure you follow the instructions in
“Chapter 7: Working with adapter cards and drives” on page 77. If you
are working with the components on your system board, make sure
you follow the instructions in “Chapter 6: Working with system board
components” on page 63.
g. If the error occurs again, see the HelpWare book for information on
obtaining service.
Table 4: Troubleshooting: Software problems
If the problem is: Here’s what to do:
Notes:
1. Periodically use the IBM Update Connector to look for updates for the software that came from the factory with your
computer. For information about the IBM Update Connector, see “Where to find more information” on page 6.
2. If any of these problems continue after taking the actions listed, see your online Aptiva Helper for information on running
diagnostics. If you need service, see the HelpWare book.
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