409-904-000 Nvidia::DiagnosticServiceProvider::Query Test Failed
Explanation: Nvidia GPU Query Test Failed.
Severity: Error
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Verify that the GPU is seated in the PCIe slot correctly by reseating the GPU. Then power cycle the system.
2. Verify that the power connectors to the GPU are connected firmly. Then power cycle the system.
3. Run nvidia-smi -q In some cases this will report a poorly connected power cable.
4. Rerun the diagnostics, using the same GPU, on system that is known to be working. A variety of system issues
can cause diagnostic failure.
5. If the problem remains, contact your IBM technical-support representative.
Related Links:
v IBM Support Website
v Latest level of DSA
v Latest level of BMC/IMM
409-905-000 Nvidia::DiagnosticServiceProvider::Matrix Test Failed
Explanation: Nvidia GPU Matrix Test Failed.
Severity: Error
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Verify that the GPU is seated in the PCIe slot correctly by reseating the GPU. Then power cycle the system.
2. Verify that the power connectors to the GPU are connected firmly. Then power cycle the system.
3. Run nvidia-smi -q In some cases this will report a poorly connected power cable.
4. Rerun the diagnostics, using the same GPU, on system that is known to be working. A variety of system issues
can cause diagnostic failure.
5. If the problem remains, contact your IBM technical-support representative.
Related Links:
v IBM Support Website
v Latest level of DSA
v Latest level of BMC/IMM
409-904-000 • 409-905-000
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IBM System x3850 X5 and x3950 X5 Types 7145, 7146, 7143, and 7191: Problem Determination and Service Guide
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