Chapter 3. Diagnostics
This topic provides general information about diagnostic tools to help resolve
issues with the server.
This chapter describes the diagnostic tools that are available to help you solve
problems that might occur in the server.
If you cannot diagnose and correct a problem by using the information in this
chapter, see Appendix D, “Getting help and technical assistance,” on page 1027for
more information.
Diagnostic tools
This topic provides a list of tools to help you diagnose and resolve issues with the
server.
The following tools are available to help you diagnose and solve hardware-related
problems:
v Light path diagnostics
Use light path diagnostics to diagnose system errors quickly. See “Light path
diagnostics” on page 57 for more information.
v IBM Dynamic System Analysis
IBM Dynamic System Analysis (DSA) collects and analyzes system information
to aid in diagnosing server problems. DSA collects the following information
about the server:
– Drive health information
– Event logs for service processors
– Hardware inventory, including PCI and USB information
– Installed applications and hot fixes
– Kernel modules
– Light path diagnostics status
– Network interfaces and settings
– Service processor (integrated management module) status and configuration
– System configuration
– Vital product data and firmware information
DSA creates a DSA log, which is a chronologically ordered merge of the
system-event log (as the IPMI event log), the integrated management module
(IMM) chassis-event log (as the ASM event log), and the operating-system event
logs. You can send the DSA log as a file to IBM service to aid in problem
determination or view the information as a text file or HTML file.
Note: Use the latest available version of DSA to make sure that you are using
the most recent configuration data.
v Troubleshooting tables
These tables list problem symptoms and actions to correct the problems. See
“Troubleshooting tables” on page 42.
v IBM Electronic Service Agent
IBM Electronic Service Agent is a software tool that monitors the server for
hardware error events and automatically submits electronic service requests to
© Copyright IBM Corp. 2014 37
To Next Page
Loading...
Need help?
General