v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 4, “Parts listing, Types 7145, 7146, 7143, and 7191,” on page 81 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The operating-system
installation program
continuously loops.
Make more space available on the hard disk.
The ServerGuide program will
not start the operating-system
CD.
Make sure that the operating-system CD is supported by the ServerGuide
program. See the ServerGuide Setup and Installation CD label for a list of supported
operating-system versions.
The operating system cannot be
installed; the option is not
available.
Make sure that the server supports the operating system. If it does, either no
logical drive is defined (SCSI RAID systems), or the ServerGuide System Partition
is not present. Run the ServerGuide program and make sure that setup is
complete.
Software problems
This topic provides possible solutions to problems with software installed on the
server.
About this task
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 4, “Parts listing, Types 7145, 7146, 7143, and 7191,” on page 81 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
You suspect a software
problem.
1. To determine whether the problem is caused by the software, make sure that:
v The server has the minimum memory that is needed to use the software. For
memory requirements, see the information that comes with the software.
If you have just installed an adapter, the server might have an
adapter-address conflict.
v The software is designed to operate on the server.
v Other software works on the server.
v The software works on another server.
2. If you receive any error messages while you use the software, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
3. Contact your place of purchase of the software.
56 IBM System x3850 X5 and x3950 X5 Types 7145, 7146, 7143, and 7191: Problem Determination and Service Guide
To Next Page
Loading...
Need help?
General