iCR 3600
TM
– Service Manual
Solution: A broken catch is not serviceable in the field. Please contact Technical Support
for more information.
7.4.7 Cassette Stuck in CR unit
Symptom: Cassette stuck in CR unit.
Cause: Misloaded cassette / pressure from Caterpillar Brush.
Solution: Power cycle on & off CR unit, then hit
Reset
in the Scan interface. This should
cause the cassette to come out of the eraser cover. If the problem persists, and it is verifiable
that the cassette is being loaded correctly, then the Brush Bar Brush is putting too much
pressure on the cassette. To fix this, decrease the Stage Velocity by five.
1. Open XSCAN32.
2. Create/edit a patient, then click Save & View.
3.
Click the
Scan
button (if it is a patient with no images, the Scan interface will auto-
matically open).
4. Click the Settings button, then enter the password earl (case sensitive).
5. Locate the entry for Stage Velocity, then decrease the current number by five.
7.5 Error Message: No Data Acquired
7.5.1 Failure Analysis 1
1.
When turning on the CR, see if there is a pop-up message in the lower right hand
corner of the Windows task bar stating “This USB device can perform faster if it is
connected to a hi-speed USB 2.0 port.” If so:
•
make sure the CR is plugged into a USB 2.0 port. Some older PCs only have USB
1.0 or 1.1 ports. These older variety of USB ports are
not
sufficient in speed to
acquire data from the CR unit.
•
make sure the BIOS does not have any options set for conserving power (es-
pecially on laptops). Sometimes the PC will not run the USB ports at their
full potential to save power. Please consult the PC’s user manual for more
information.
•
try unplugging the USB cable from the CR unit and then plugging it back in.
If the message does not appear try to scan. In some instances, turning the CR
unit on with the USB cable plugged in causes Windows to recognize the device
c
2007-2009
Confidential and Proprietary
Property of iCRco, Inc.
38 of 61 Document # 3600-02A Rev C
March 22, 2010
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