IDEAL INDUSTRIES Inc. 10-1
10 Customer Service
Technical Assistance
For technical assistance or service questions in the U.S.A. and
Canada, call IDEAL INDUSTRIES at 1-800-435-0705 or 1-800-
854-2708.
Service in the USA
Before returning a unit for service, call IDEAL INDUSTRIES
Technical Support at 1-800-854-2708.
When returning a unit for service:
1. Include customer name, company, address, telephone number,
proof of purchase (for warranty repairs), and a description of the
service required.
2. Pack in a soft carrying case, hard-sided carrying case, or wrap
the instrument in heavy paper or plastic.
3. Use a strong shipping container. A double-walled carton of 250-
pound test material is recommended.
4. Use a layer of shock-absorbing material 70 to 100 mm (3 to 4
inches) thick around all sides of the instrument to provide firm
cushioning and to prevent the unit from moving inside the
container.
5. Seal the shipping container securely.
Ship prepaid to:
IDEAL INDUSTRIES Corporation
9145 Balboa Avenue
San Diego, CA 92123
ATTN: Instrument Repair/Service
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