En-95
Appendix
Troubleshooting
If you have any trouble using the AV controller, look
for a solution in this section. If you can’t resolve the
issue yourself, contact the dealer from whom you
purchased this unit.
If you can’t resolve the issue yourself, try resetting the
AV controller before contacting the dealer from whom
you purchased this unit.
To reset the AV controller to its factory defaults, turn it
on and, while holding down CBL/SAT, press
8On/Standby. “Clear” will appear on the AV
controller’s display and the AV controller will enter
standby mode.
Note that resetting the AV controller will delete your
radio presets and custom settings.
To reset the remote controller to its factory defaults,
while holding down Receiver, press and hold down
Home until Receiver lights (about 3 seconds). Within
30 seconds, press Receiver again.
The on-screen information appears only on a TV that
is connected to HDMI/HDBaseT™ outputs.
■ Can’t turn on the AV controller
■ The AV controller turns off unexpectedly
■ The AV controller turns off and after restoring
the power, it turns off again
■ There’s no sound, or it’s very quiet
Resetting the AV controller
Home
Receiver
Power
Make sure that the power cord is properly plugged into the
wall outlet.
Unplug the power cord from the wall outlet, wait five
seconds or more, then plug it in again.
The AV controller will automatically enter standby mode
when Auto Standby has been set and launches.
(➔ page 79)
The protection circuit has been activated. Remove the
power cord from the wall outlet immediately. Make sure
that all speaker cables and input sources are properly
connected, and leave the AV controller with its power cord
disconnected for 1 hour. After that, reconnect the power
cord and turn the power on. If the AV controller turns off
again, avoid resetting it and unplug the power cord. Then
contact the dealer from whom you purchased this unit.
Caution:
• If “CHECK SP WIRE” appears on the AV controller’s
display, the speaker cables may be shorting.
WARNING:
• If smoke, smell or abnormal noise is produced by the AV
controller, unplug the power cord from the wall outlet
immediately and contact the dealer from whom you
purchased this unit.
Audio
Make sure that your multichannel power amplifier is turned
on and set up correctly and connected to the AV controller
properly (➔ page 12).
Make sure that the digital input source is selected properly.
(➔ page 62)
Make sure that all audio connecting plugs are pushed in all
the way (➔ page 18).
Make sure that the inputs and outputs of all components
are connected properly. (➔ pages 18 to 23)
Make sure that the input source is properly selected.
(➔ page 32)
Check the volume. The AV controller is designed for home
theater enjoyment. It has a wide volume range, allowing
precise adjustment.
If the MUTING indicator is flashing on the AV controller’s
display, press the remote controller’s Muting button to
unmute the AV controller. (➔ page 52)
While a pair of headphones is connected to the Phones
jack, no sound is output from the speakers. (➔ page 23)
If there’s no sound from a DVD player connected to an
HDMI IN, check the DVD player’s output settings, and be
sure to select a supported audio format.
Check the digital audio output setting on the connected
device. On some game consoles, such as those that
support DVD, the default setting is off.
With some DVD-Video discs, you need to select an audio
output format from a menu.
If your turntable uses an MC cartridge, you must connect
an MC head amp, or an MC transformer.
Make sure that none of the connecting cables are bent,
twisted, or damaged.
Not all listening modes use all speakers. (➔ page 43)
Specify the speaker distances and adjust the individual
speaker levels. (➔ page 64)
Make sure that the speaker setup microphone is not still
connected.
If the input signal format is set to “PCM” or “DTS”. Set it to
“Off”. (➔ page 74)
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