40 ZeroWire Reference Guide
Menu 5 - Channels
The ZeroWire can support a total of 16 channels; each channel is a
communication path for events to be sent from the ZeroWire panel to a selected
destination.
Default configuration reserves Channels 1 – 3 for UltraSync format, Channels 4 –
16 are Email or Push Notification format.
Email is a “best-effort” system and there is no guarantee messages will be
delivered by the network. When the network is busy, messages can be dropped.
This is why central control room monitoring is highly recommended as each
event is acknowledged on receipt to ensure an appropriate response can be
made.
Email addresses can only be configured by Master, Engineer, Master Engineer,
and Custom Users with Channel menu permission.
Master users can only see channels configured as e-mail, Standard users cannot
change the e-mail address.
Smartphone push notifications are configured from the specific smartphone.
When push notifications are enabled on that device from the UltraSync + app, it
will use the next available channel on the ZeroWire panel. When push
notifications are disabled on that device, it will delete the channel it was using.
The maximum number of devices that can use push notifications is 13.
Push notifications are sent from UltraSync servers to Apple and Google servers
for delivery to the selected device. Delivery is “best-effort” and no guarantee is
made for the successful delivery of messages.
Channel Number
The ZeroWire can support a total of 16 channels. Each channel is identified by a
unique channel number, which cannot be altered, and remains as the key
reference for each channel.
Account Number
This is the Account Number that will be reported with the event in email reports.
When UltraSync format is selected, this field will not be used.
Format
This is the communication format for the selected channel. Select from:
• Use as Backup
• Email
• UltraSync
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