Intracom netMod - Page 89

User’s Manual of netMod Network Termination Unit
Malfunction Possible Cause Correcting Action
netMod is installed but you
can not give an AT
command.
There is no
communication
between netMod and
the PC.
• Be sure that during the
installation you assigned the
right port on your PC (COM1
or COM2) for the
communication with netMod.
• Be sure that netMod is
connected to the AC mains
(230VAC).
• Be sure that the cable
between netMod and your
PC is in good condition and
properly connected.
You can not be connected to
the Internet via netMod using
your old account, for an
analogue modem.
Incompatible
equipment
technology of Internet
Service Provider
(ISP).
Your old account is valid for
connection to an analogue
modem. You should request a
new account for ISDN Internet
connection. You can select
between 64kbps or 128kbps
rates.
The old programs that you
used with your analogue
modem (fax, voice mail etc.)
do not work using netMod.
Software
Incompatibility.
The old programs were
compliant with analogue
modems. You can use programs
which are compliant with ISDN
applications on your PC and are
compatible with netMod
(reassure that your netMod’s
firmware version supports the
CAPI protocol).
You have an account for an
ISDN connection at 64kbps
but you do not have a
satisfactory data transfer rate.
ISP fails to provide
greater rates of data
transfer.
Try not to be connected to the
ISP during the busy hours.
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