10 Troubleshooting and support
If you have a problem with your ise smart connect KNX Sonos and require support, please send an e-
mail with a detailed error description and the log file created after the error occurred to support@ise.de.
For information on how to download the log files from your ise smart connect KNX Sonos, please refer
to Section 10.1 – Downloading log files if a problem occurs.
10.1 Downloading log files if a problem occurs
If a problem occurs, the log files are required for providing support. They can be downloaded via the
website of the device (see Section 7.6.2). To do so, proceed as follows:
Call up the website of the device. For this purpose, double-click the icon of the device in the
Multimedia area in the network environment.
Select Device Status in the upper menu bar on the website.
Select Download Log File in the upper menu bar on the status page.
The page which opens begins downloading the log files. If this does not occur, the provided link
can be used.
10.2 Status page of the ise smart connect KNX Sonos
You can call up the device status on the website of the ise smart connect KNX Sonos (see Section
7.6.2). Among other things, it displays the installed software version and the configuration and connec-
tion status of the Sonos devices in the ise smart connect KNX Sonos. Should an error occur, please
send us a screen shot of the status page.
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