Return/Repair Procedures
Important: Our repair statistics show that over 70 percent of the units returned
for service do not, in fact, require any service. Therefore, we advise you to please
double-check the following list of common, user-solvable, sources of difficulty
before contacting Kantronics about returning your unit for service.
Check-List for Possible Problems
Should you encounter difficulty in getting your equipment to “talk” to your com
-
puter, please perform at least the following limited checks before calling or writ
-
ing:
• Carefully check your wiring connections to the RS-232 port.
• If you purchased third-party cables, double-check to be sure that they
conform to the Kantronics’ wiring instructions in this manual.
• Verify your terminal baud rate.
• It may be useful to perform a “Hard Reset”. (See Hard Reset section.)
If service or repairs still appear necessary after you have checked the items listed
above, it may be wise to call, fax, e-mail or write Kantronics to determine if the
problem can be solved without returning the unit.
Return Procedures
When calling, report the product name and ask for the Amateur Radio Service
Department. Please have the following information available:
•
The unit name and serial number (the serial number is found on the
bottom of the unit).
•
The firmware version number (the version number is displayed when you
give the Version command).
If possible, you should have the unit and your computer available to
perform troubleshooting operations when you call.
Return/Repair Procedures
KAM’98 v 8.3 5 User’s Guide
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