+
The Service Department telephone hours are 2 pm - 5 pm Central Time, Monday
through Friday. If you call outside these hours, the phone will just ring. The ser
-
vice department telephone is not connected to the main switchboard and the
switchboard receptionist cannot transfer you to the service number. If lines are
busy, you may wish to (and it may be faster to) contact
service by letter, fax, or e-mail. Service e-mail is currently checked twice per day.
Before contacting us, please take the time to list out your problem fully and
carefully. Here are the contact numbers:
Kantronics Co., Inc.
1202 E. 23rd Street
Lawrence, KS 66046
service phone line: 785-842-4476
service fax line: 785-842-2021
service e-mail address: service@kantronics.com
website address: www.kantronics.com
When writing, faxing, or e-mailing Kantronics, include a clear description of the
problem, unit name, firmware version, computer type, computer software used
and if possible a list of current parameter values for your unit (as shown in a DIS-
PLAY listing). Be sure to include a return fax number and/or e-mail address.
Returns to the factory for refund or exchange are strictly regulated. Any return
for refund or exchange must be approved by the service department.
Charges
Consult the limited warranty policy in this manual for the service provisions of
-
fered by Kantronics at no charge. This warranty is considered to be in force only
when the customer has submitted his completed warranty registration within 10
days of purchase, and when the stipulations of the warranty have been met.
Violations of warranty clauses will automatically void the warranty and service
or repairs will be charged to the owner.
Service outside the warranty will be charged at the cost of parts, labor, and return
shipping. Units returned for service without a Return Authorization number will
Return/Repair Procedures
User’s Guide 6 KAM’98 v 8.3
To Next Page
Loading...