be subject to a minimum charge of 1/2 hour labor plus shipping and handling.
Contact the Service Department at 785-842-4476 (Hours: 2:00 p.m. - 5:00 p.m.
CST) to obtain a Return Authorization number. Repaired units will be returned
via UPS C.O.D.
These C.O.D. charges can be avoided by including your VISA or MasterCard
number with your unit to be repaired. Shipping and repair may then be charged.
International Returns
+
This section applies to international returns only, not to domestic returns.
In case of unit problems, first contact the dealer from whom you purchased the
product. If you must return a Kantronics product to us, please observe the steps
outlined below. It will save both you, the customer, and Kantronics unnecessary
difficulties and expense.
• All returns must be shipped to the factory at 1202 East 23rd Street,
Lawrence, KS 66046 U.S.A.
• All expenses of returning items to Kantronics must be paid by you,
including any duty/entry fees, whether the return is for warranty or
non-warranty repair.
• Usually, the best way to return items to us is by mail. However, if you
wish to use one of the courier services such as DHL, UPS Expedited,
Federal Express, etc., be sure to use DOOR-TO-DOOR service. If you
use one of these services, a commercial invoice may be required. Please
check with your carrier before shipping.
•
Include in the description of the items on the paperwork (whether postal
or courier) the words:
“U.S. GOODS RETURNED FOR REPAIR/REPLACEMENT.”
Return/Repair Procedures
KAM’98 v 8.3 7 User’s Guide
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