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An additional description of “Amateur radio peripheral equipment”, or
“Data communications equipment”, would be helpful. It would also be
helpful (but not required) to include the code number 9801.00.1035
which tells U.S. Customs agents that the package contains “U.S. goods
returned without improvement/enhancement”. However, if the words
“U.S. goods returned for repair/replacement” are on the paperwork, the
number is not really necessary.
•
Provide a value for customs purposes. This is usually the value of the
item(s) in their current condition. A $0 value is not acceptable for U.S.
Customs.
•
Inside the package, with the item(s), include:
•
a fax number and/or e-mail address (if available) in case we need to
contact you
•
a correct and full address for return
•
method of payment to be used for any charges (if MasterCard or
VISA, include expiration date)
•
a brief description of the problem
•
a reference to any conversations with the technical/sales staff about
the problem
•
and the Return Authorization number assigned.
•
For warranty repairs, we will pay the shipping charges to return the
item(s) to you via air parcel post. If you wish return by courier service,
include your account number. To be eligible for repair under warranty,
we must have a record that you sent your Warranty Registration card and
proof of purchase to Kantronics, and the item(s) must still be within the
warranty period at the time the return is authorized.
•
For non-warranty repairs, you must pay the return shipping charges.
Return/Repair Procedures
User’s Guide 8 KAM’98 v 8.3
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