IC-601 8-2
8.1 Cannot connect to the scanner
8
8 Troubleshooting
8.1 Cannot connect to the scanner
If an error message appears when attempting to access the scanner, perform the following checks:
0 Consult your network administrator about your network settings.
1 Check whether the correct IP address of the scanner has been entered.
% If the IP address is not correct, enter the correct one.
% If the entered IP address is correct, go on to step 2.
2 From the DOS prompt of the PC you use, execute "ping" to the IP address of the address to which a
connection is made to check to see if the connection is made properly.
% e.g. : C:\>ping 192.168.0.1
% To confirm the IP Address of the copier, contact your network administrator.
% If the ping test fails, check whether the copier's main power is switched on, and also check the net-
work cable for proper connection.
% If the ping test is successful, go on to step 3.
3 Check whether the IP router is correctly set.
% If it is not correctly set, set it correctly.
% If there is no problem in IP router setup, go on to step 4.
4 Trace the routing to the scanner to check whether there are any error conditions within the network.
% If any error conditions are found, eliminate them.
% If no error is found and yet the connection to the scanner cannot be established, contact your ser-
vice representative.
% When the Enhanced Security Mode is ON, a job is unacquirable using applications compatible with
TWAIN and HDD TWAIN driver. For details, contact your administrator.
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