Troubleshooting
7.1 Technical Support
If you are experiencing an error that is not described in this chapter, or if you are unable to
fix the error, you may:
Check our online knowledge base at www.lantronix.com/support
E-mail us at: support@lantronix.com
Call us at:
(800) 422-7044 Domestic
(949) 453-7198 International
(949) 450-7226 Fax
Our phone lines are open from 6:00AM - 5:30 PM Pacific Time Monday through Friday
excluding holidays.
Firmware downloads, FAQs, and the most up-to-date documentation are available at:
www.lantronix.com/support
Technical Support Europe, Middle East, and Africa
+49 (0) 7720 3016 20/57
eu_techsupp@lantronix.com
When you report a problem, please provide the following information:
! Your name, and your company name, address, and phone number
! Lantronix model number
! Lantronix MAC number
! Software version (on the first screen shown when you Telnet to port 9999)
! Description of the problem
! Status of the unit when the problem occurred (please try to include information on
user and network activity at the time of the problem)
7-4 XPort™ User Manual and Development Kit
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