If the device is no longer working perfectly,
contact your Leica dealership for advice.
Leica HM500 troubleshooting
Problem Cause Solution
What To Do If...
46
Leica HM500/Ref. 10 715 697/Version B
Faulty binocular vision, for example
double images, blurred images
Autofocus is not working
Knobs on the headset or height
adjustment have come loose
Interpupillary distance
has been set incorrectly
The eyepieces are dirty
Reduced visual performance,
particularly at higher magnification
Eyepiece settings are incorrect
The eye-eyepiece distance is not
equal to 17 mm
Eyepieces (interchangeable eyepieces)
have been fitted incorrectly
Working area is outside the
autofocus range
No power supply
Manual focus is on
Autofocus cannot focus
(polished surface)
Autofocus is defective
➩ Tighten the knobs.
➩ Correct the interpupillary distance setting
(see page 18).
➩ Clean the glass surfaces.
➩ Check your own visual acuity.
If not wearing eyeglasses or contact lenses:
➩ Check whether the eyepieces are in the
0 diopter position (see page 17).
If not wearing eyeglasses or contact lenses:
➩ Keep adjusting the eyepieces until you get
a sharp image.
➩ Correct the setting (see page 18).
➩ Fit the eyepieces correctly (see page 9).
➩ Working area must be between
300 –700 mm.
➩ Check connections and the power switch.
➩ If the battery is flat (warning signal),
use the power pack.
➩ Charge the battery.
➩ Press button (32)/(43) for autofocus.
➩ Slightly change your position.
➩ Change to manual focus and
continue work without autofocus.
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