Lenovo System x3650 M4 HD - Diagnostic Tools

Step1.Istheserverpartofacluster?
•No:Gotostep2.
•Yes:Shutdownallfailingserversthatarerelatedtothecluster.Gotostep2.
Step2.Completethefollowingsteps:
a.CheckthepowersupplyLEDs(see“Power-supplyLEDs”onpage131).
b.Turnofftheserverandallexternaldevices.
c.Checkallinternalandexternaldevicesforcompatibilityathttp://www.lenovo.com/
serverproven/.
d.Checkallcablesandpowercords.
e.Setalldisplaycontrolstothemiddlepositions.
f.Turnonallexternaldevices.
g.Turnontheserver.Iftheserverdoesnotstart,see“Troubleshootingbysymptom”onpage140.
h.Checkthesystem-errorLEDontheoperatorinformationpanel.Ifitislit,checkthelightpath
diagnosticsLEDs(see“Lightpathdiagnostics”onpage129).
i.Checkforthefollowingresults:
•SuccessfulcompletionofPOST(see“POST”onpage137
formoreinformation)
•Successfulcompletionofstartup,whichisindicatedbyareadabledisplayofthe
operating-systemdesktop
Step3.Isthereareadableimageonthemonitorscreen?
•No:Findthefailuresymptomin“Troubleshootingbysymptom”onpage140;ifnecessary,see
“Solvingundeterminedproblems”onpage160.
•Yes:RunDSA(see“RunningtheDSAPrebootdiagnosticprograms”onpage139).
–IfDSAreportsanerror,followtheinstructionsinAppendixC“DSAdiagnostictestresults”on
page977.
–IfDSAdoesnotreportanerrorbutyoustillsuspectaproblem,see“Solvingundetermined
problems”onpage160.
Diagnostictools
Thesectionintroducesavailabletoolstohelpyoudiagnoseandsolvehardware-relatedproblems.
•Lightpathdiagnostics
Uselightpathdiagnosticstodiagnosesystemerrorsquickly.See“Lightpathdiagnostics”onpage129
formoreinformation.
•Eventlogs
Theeventlogslisttheerrorcodesandmessagesthataregeneratedwhenanerrorisdetectedforthe
subsystemsIMM2,POST,DSA,andtheserverbaseboardmanagementcontroller.See“Eventlogs”on
page135
formoreinformation.
•IntegratedmanagementmoduleII
TheintegratedmanagementmoduleII(IMM2)combinesserviceprocessorfunctions,videocontroller,
andremotepresenceandblue-screencapturefeaturesinasinglechip.TheIMMprovidesadvanced
service-processorcontrol,monitoring,andalertingfunction.Ifanenvironmentalconditionexceeds
athresholdorifasystemcomponentfails,theIMMlightsLEDstohelpyoudiagnosetheproblem,
recordstheerrorintheIMMeventlog,andalertsyoutotheproblem.Optionally,theIMMalsoprovidesa
virtualpresencecapabilityforremoteservermanagementcapabilities.TheIMMprovidesremoteserver
managementthroughthefollowingindustry-standardinterfaces:
Chapter4.Troubleshooting127