Lenovo System x3650 M4 HD - Serverguide Problems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•GototheLenovosupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,
hints,tips,andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Thenumberofserialportsthat
areidentifiedbytheoperating
systemislessthanthenumber
ofinstalledserialports.
1.Makesurethat:
•EachportisassignedauniqueaddressintheSetuputilityandnoneofthe
serialportsisdisabled.
•Theserial-portadapter(ifoneispresent)isseatedcorrectly.
2.Reseattheserialportadapter.
3.Replacetheserialportadapter.
Aserialdevicedoesnotwork.1.Makesurethat:
•Thedeviceiscompatiblewiththeserver.
•Theserialportisenabledandisassignedauniqueaddress.
•Thedeviceisconnectedtothecorrectconnector(see“System-board
internalconnectors”onpage28
).
2.Reseatthefollowingcomponents:
a.Failingserialdevice
b.Serialcable
3.Replacethecomponentslistedin2oneatatime,intheordershown,restarting
theservereachtime.
4.(Trainedtechnicianonly)Replacethesystemboard.
ServerGuideproblems
UsethisinformationtosolveServerGuideproblems.
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•GototheLenovosupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,
hints,tips,andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
TheMegaRAIDStorage
Managerprogramcannot
viewallinstalleddrives,orthe
operatingsystemcannotbe
installed.
1.Makesurethattheharddiskdriveisconnectedcorrectly.
2.MakesurethattheSAS/SATAharddiskdrivecablesaresecurelyconnected.
Theoperating-system
installationprogram
continuouslyloops.
Makemorespaceavailableontheharddisk.
TheServerGuideprogramwill
notstarttheoperating-system
CD.
Makesurethattheoperating-systemCDissupportedbytheServerGuide
program.Foralistofsupportedoperating-systemversions,goto
http://www.ibm.com/support/entry/portal/docdisplay?lndocid=SERV-GUIDE,click
thelinkforyourServerGuideversion,andscrolldowntothelistofsupported
MicrosoftWindowsoperatingsystems.
Theoperatingsystemcannot
beinstalled;theoptionisnot
available.
Makesurethattheserversupportstheoperatingsystem.Ifitdoes,eithernological
driveisdefined(SCSIRAIDservers),ortheServerGuideSystemPartitionisnot
present.RuntheServerGuideprogramandmakesurethatsetupiscomplete.
156LenovoSystemx3650M4HDInstallationandServiceGuide