Lenovo System x3650 M4 HD - General Problems; Hard Disk Drive Problems

Step2.Removethesoftwareordevicethatyoujustadded.
Step3.RunDynamicSystemAnalysis(DSA)todeterminewhethertheserverisrunningcorrectly(for
informationaboutusingDSA,seeAppendixC“DSAdiagnostictestresults”onpage977).
Step4.Reinstallthenewsoftwareornewdevice.
Generalproblems
Usethisinformationtosolvegeneralproblems.
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•GototheLenovosupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,
hints,tips,andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Acoverlatchisbroken,an
LEDisnotworking,orasimilar
problemhasoccurred.
IfthepartisaCRU,replaceit.Ifthepartisamicroprocessororthesystemboard,
thepartmustbereplacedbyatrainedtechnician.
Theserverishungwhilethe
screenison.Cannotstartthe
SetuputilitybypressingF1.
1.See“Nx-bootfailure”onpage164formoreinformation.
2.See“Recoveringtheserverfirmware(UEFIupdatefailure)”onpage162for
moreinformation.
Harddiskdriveproblems
Usethisinformationtosolveharddiskdriveproblems.
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•GototheLenovosupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,
hints,tips,andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Aharddiskdrivehasfailed,
andtheassociatedyellowhard
diskdrivestatusLEDislit.
Replacethefailedharddiskdrive(see“Removingahot-swapharddiskdrive”on
page210and“Replacingahot-swapdrive”onpage211).
Anewlyinstalledharddisk
driveisnotrecognized.
1.MakesurethattheinstalledharddiskdriveorServeRAIDadapterissupported.
Foralistofsupportedoptionaldevices,seehttp://www.lenovo.com/
serverproven/.
2.ObservetheassociatedyellowharddiskdrivestatusLED.IftheLEDislit,it
indicatesadrivefault.
3.IftheLEDislit,removethedrivefromthebay,wait45seconds,andreinsert
thedrive,makingsurethatthedriveassemblyconnectstotheharddiskdrive
backplane.
4.ObservetheassociatedgreenharddiskdriveactivityLEDandtheyellow
statusLED:
•IfthegreenactivityLEDisflashingandtheyellowstatusLEDisnotlit,the
driveisrecognizedbythecontrollerandisworkingcorrectly.RuntheDSA
diagnosticsprogramtodeterminewhetherthedriveisdetected.
Chapter4.Troubleshooting141