Lenovo System x3650 M4 HD - Monitor and Video Problems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•GototheLenovosupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,
hints,tips,andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Theservergoesdirectlytothe
POSTEventViewerwhenitis
turnedon.
1.CorrectanyerrorsthatareindicatedbythelightpathdiagnosticsLEDs(see
“Lightpathdiagnostics”onpage129).
2.Makesurethattheserversupportsallthemicroprocessorsandthatthe
microprocessorsmatchinspeedandcachesize.Toviewthemicroprocessor
information,runtheSetuputilityandselectSystemInformation➙System
Summary➙ProcessorDetails.
3.(Trainedtechnicianonly)Makesurethatmicroprocessor1isseatedcorrectly.
4.(Trainedtechnicianonly)Removemicroprocessor2andrestarttheserver.
5.Replacethefollowingcomponentsoneatatime,intheordershown,restarting
theservereachtime:
a.(Trainedtechnicianonly)Microprocessor
b.(Trainedtechnicianonly)Systemboard
Monitorandvideoproblems
Usethisinformationtosolvemonitorandvideoproblems.
SomeLenovomonitorshavetheirownself-tests.Ifyoususpectaproblemwithyourmonitor,seethe
documentationthatcomeswiththemonitorforinstructionsfortestingandadjustingthemonitor.Ifyou
cannotdiagnosetheproblem,callforservice.
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•GototheLenovosupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,
hints,tips,andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Testingthemonitor.
1.Makesurethatthemonitorcablesarefirmlyconnected.
2.Tryusingadifferentmonitorontheserver,ortryusingthemonitorthatisbeing
testedonadifferentserver.
3.Runthediagnosticprograms.Ifthemonitorpassesthediagnosticprograms,
theproblemmightbeavideodevicedriver.
4.(Trainedtechnicianonly)Replacethesystemboard.
Thescreenisblank.
1.IftheserverisattachedtoaKVMswitch,bypasstheKVMswitchtoeliminateit
asapossiblecauseoftheproblem:connectthemonitorcabledirectlytothe
correctconnectorontherearoftheserver.
2.TheIMM2remotepresencefunctionisdisabledifyouinstallanoptionalvideo
adapter.TousetheIMM2remotepresencefunction,removetheoptionalvideo
adapter.
3.Iftheserverinstalledwiththegraphicaladapterswhileturningontheserver,
theLenovologodisplaysonthescreenafterapproximately3minutes.Thisis
normaloperationwhilethesystemloads.
4.Makesurethat:
146LenovoSystemx3650M4HDInstallationandServiceGuide