If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or
more of the following:
• Check if the toner cartridge is missing. If missing, then install the toner cartridge.
For more information, see the instruction sheet that came with the supply.
• If the toner cartridge is installed, then remove and reinstall the unresponsive toner cartridge.
Note: If the message appears after reinstalling the supply, then replace the toner cartridge. The
cartridge may be defective or a non‑genuine Lexmark supply. For more information, see
“Using
genuine Lexmark parts and supplies” on page 81.
Replace unsupported cartridge [32.xy]
‑ On
‑ On
‑ On
‑ On
If the light sequence matches the preceding light sequence, then remove the toner cartridge and install a
supported one. For more information, see
“Using genuine Lexmark parts and supplies” on page 81.
Notes:
• This error can also be caused by installing a genuine Lexmark cartridge, such as a high yield
cartridge, that is not intended to be used in this product.
• If you do not have a replacement toner cartridge, then see the “Ordering supplies” section of the
User’s Guide or go to
www.lexmark.com.
Troubleshooting 113
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