Gray background on prints
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Action Yes No
Step 1
a From the Quality menu, select a lower number to reduce the
toner density. To access the Quality menu, do either of the
following:
• If the printer is on a network, then open a Web browser and
type the printer IP address in the address field. Then,
navigate to Settings > Print Settings > Quality Menu.
Note: If you do not know the IP address of the printer,
then print a network setup page and locate the IP address
in the TCP/IP section.
• If the printer is connected to a computer by a USB or parallel
cable, then open the Local Printer Settings Utility for
Windows or Printer Settings for Macintosh.
Note: 8 is the factory default setting.
b Resend the print job.
Does the gray background disappear from the prints?
The problem is
solved.
Go to step 2.
Step 2
Reinstall the imaging unit and the toner cartridge.
a Remove the toner cartridge.
b Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
c Reinstall the imaging unit, and then the cartridge.
d Resend the print job.
Does the gray background disappear from the prints?
The problem is
solved.
Contact
customer
support.
Troubleshooting 161
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